By Cwarticki-Oracle on Apr 21, 2015
Everyone wants to know where the 22% of the value of the Support investment goes? I on the other hand, would like to know where the value of the 78% of the Product investment went? It's quite easy to share with you the entire inventory of assets, resources, tools and best practices when it comes to the value of the support investment.
Let's talk Product for a moment. Take the Database for example. Review the 40+ features in the Enterprise Edition. How many are you using? Most customers are using LESS THAN 10% of those features. It's like having a very expensive excel spreadsheet one would like to call a database, and run very costly queries from it. Are you capitalizing on the 9 Application Development Features? Have you been running the same old SQL statements without taking advantage of the years worth of SQL improvements built-in to the the product? Let's throw the Security card. Nobody wants to wind up on the front page, nor on the 6 o'clock news because they just had a data breach. But, are you utilizing the 6 Security Defense features?
Where am I headed with this? Training. That's where.
In the last decade, across the global economy, the first budget that was cut was training. During my informal polls when working with our customers, they haven't taken a 3-5 day instructor-led class on the current version of the product in over 5-7 years! I've met DBA's managing 12c the same way they installed and managed v6-7 of the RDBMS.
There is help. There are resources:
- First - There's Oracle University. They have Learning Paths by Product. They have product development plans by Job Role. They have a multitude of education formats and options.
- Second - If you're an Oracle Partner - take advantage of Guided Learning Paths
- Third - Oracle Learning Library (Thousands of Tutorials!) Did I mention that's included with your 22% support investment?
- Fourth - Support Advisor Webcasts, 1 hour brownbags. Scheduled and Recorded. This too is included with your support investment.
- Lastly - There is My Oracle Support Accreditation. Why not get certified on Support, just like you would get certified on the Product?
Back to the investment made in Oracle. And, the re-investment. 2/3 of the Support investment goes back into R&D. Billions of dollars every year. Leverage the features and functions found within your Products. Once you do, you gain efficiencies. When efficiencies are gained, profitability is realized. Oracle IS the example for using our own products, features and functions. Oracle turned a dividend to the share holder in the company's 30th anniversary and continues to do so, in what some would term one of the most turbulent global economies ever.
The investment is in the Product, the Product, the Product.
Chris Warticki is member of the Global Customer Management team for Oracle Support Services