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Oracle Premier Support — Trusted, Secure, Comprehensive

Maximize the Value of Your Oracle E-Business Suite Investment

Your Oracle E–Business Suite applications are an important part of your business strategy

We are committed to helping you maximize the potential of your Oracle investment with Continuous Innovation on Oracle E-Business Suite 12.2—delivering ongoing applications and technology updates without a major upgrade—along with Oracle Premier Support for Oracle E-Business 12.2, through at least 2031.

What Continuous Innovation means for Your Oracle E-Business Suite 12.2

Oracle E-Business Suite customers historically have adopted new versions of middleware technology along with a new applications code level via a major release upgrade. Oracle E-Business Suite 12.2 is now committed to a Continuous Innovation release model, as are the other Applications Unlimited products. The Oracle E-Business Suite 12.2 release decouples the update of middleware technology from the update of applications functionality. Once running on 12.2, you can take new application updates while retaining your current version of middleware technology. When there is an update of the middleware technology, you can apply the update while retaining your current applications code level.

What’s New with Oracle E-Business Suite?

Thousands of the world’s leading organizations rely on Oracle E–Business Suite to run their key business operations. Oracle continues to invest in the suite with a focus on functional advances, mobility, UI modernization, and operational efficiency. At the same time, Oracle is providing a steady stream of cloud infrastructure innovations and complementary SaaS applications to provide you with the enhanced capabilities and practical coexistence strategies to optimize your Oracle E-Business Suite environments.

Running Oracle E-Business Suite 12.1? What You Need to Know

Oracle Premier Support for EBS Release 12.1 is available through December 2021. Accordingly, customers running EBS 12.1 need to prepare to move beyond EBS 12.1 by the end of 2021.

If you are running Oracle-E-Business Suite 12.1.3 and plan to move to 12.2 or to Oracle’s SaaS applications, but cannot complete the transition prior to January 1, 2022, you can use Oracle Market-Driven Support for Oracle E-Business Suite 12.1, offered by Oracle Advanced Customer Services, to bridge the support gap. Available for 2022 and 2023, the offering includes the following service components not available with Oracle Sustaining Support:

  • Critical fixes, and/or workarounds for newly-discovered product issues resulting in Severity 1 and 2 Service Requests
  • Periodic critical security patches and updates
  • Legislative and regulatory updates, as well as payroll-tax updates for selected countries

Thinking of Upgrading to Oracle E-Business Suite 12.2? Where to Go for More Information

If you haven’t yet upgraded to Oracle E-Business Suite 12.2, see the Upgrading to Oracle E–Business Suite 12.2 Resource Guide for videos, documents, and online training focused on Oracle E-Business Suite 12.2 upgrade value and planning.

View the Resource Guide

Running Oracle E-Business Suite on Database 11.2 or 12.1? Time for a Database Upgrade

Oracle E-Business Suite 12.1 and 12.2 are certified to run on Oracle Database 19c. If you are running Oracle E-Business Suite on Oracle Database 11.2 or 12.1, you need to upgrade to Oracle Database 19c before the end of Extended Support for the prior database versions. Oracle Advanced Customer Services offers fixed-price services to help you plan, test, and execute your upgrade to Oracle Database 19c.

Additional Resources

 

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