Details of the latest Siebel CRM 25.12 Release Update under the Continuous Delivery Model. This Update was GA on 18th December, 2025.
This comprehensive Update contains the following new features and delivers lots of key bug fixes.
Intelligent Data Archival
The new Siebel Data Archival solution helps optimize system performance by offloading rarely accessed data—typically 80–90% of historical records—while helping to ensure compliance with data retention policies. With configurable archival rules and secure access to archived data, it reduces database size, minimizes upgrade downtime, and lowers hardware and maintenance costs.
The archival solution offers a flexible and configurable rule creation process. Customers can define rules with options such as:
- Archival Mode selection
- Whether to include attachments in the archive
- Option to generate an archival summary (Field Based or AI based)
- Archive job execution frequency and scheduled time window
- Selection of archive destinations such as Database, File System, or Cloud Storage (e.g., OCI Object Storage)
This allows organizations to tailor the archival process to their operational and compliance needs.
Open Integration
It is common with customers that have been using Siebel CRM for many years now to have customized their application in a variety of ways to incorporate their unique business processes. A lot of investment has gone into developing these processes and code in Siebel CRM to meet specific business requirements, with business processes and workflows operating in a mission-critical manner.
In certain cases, many processes have been designed to be tightly coupled with the Siebel UI, to be instantiated by users, making it difficult to re-use the same processes for invocation through APIs to support advanced use-cases, intelligent automation and omni-channel capability.
In addition, enterprise applications have evolved in a way that makes seamless interoperability of paramount importance across an IT eco-system. Applications operating in a “headless” mode can increase re-use and enable a seamless customer journey across multiple systems, orchestrated by invoking APIs (including in Siebel CRM and other applications).
To address these needs and challenges, Siebel Open Integration is our new solution to easily expose artifacts such as Business Components, Business Services, Applets, Workflows, etc. within Siebel CRM to external applications through REST APIs.
There are key benefits with this feature:
- Sophisticated integration for UX, AI and beyond – this provides complete “headless” operation for the Siebel CRM application which is performant and scalable.
- Simplified and accelerated creation of bespoke user interfaces outside of the Siebel CRM UI framework
- Tighter interoperability for Siebel CRM with Oracle CX Industry applications.
- Supporting IoT driven event flows that would provide end to end, straight-through-processing of existing Siebel CRM business processes.
- The use of advanced A.I. solutions such as Agentic AI to execute against a Siebel CRM application deployment for both data access and process execution
- Maximum re-use – as part of the REST API generation process, customizations are preserved. The REST APIs generated honor the unique processes customers have developed over the years, providing maximum re-use and minimal development overhead. Currently, if a third-party application needs to access UI level processes, they need to be re-written as business services or workflows creating considerable amounts of technical debt and more configuration effort. This effort is now eliminated.
- Advanced interoperability – In addition to the processes, the REST APIs also provide metadata information from Siebel CRM to assist developers when generating a new UI with an alternate framework to Open UI. The APIs can also greatly simplify the mashing up of applications with a common interface.
Support for Avro serialization in Siebel CRM Event Pub/Sub
Event Pub/Sub Communications: High-Performance Data Exchange with Avro Serialization
Siebel CRM Event Pub/Sub is enhanced to deliver faster, smarter, and more efficient data communication with Avro Serialization.
Built on the powerful Apache Hadoop framework, Avro Serialization combines JSON-based schema definitions with a compact binary format, ensuring every data exchange is lightweight, consistent, and future-ready.
By enabling Avro Serialization within Siebel CRM’s Event Pub/Sub, organizations can seamlessly optimize data storage, accelerate integrations, and simplify schema management — all while maintaining enterprise-grade reliability.
Key benefits:
- Efficiency at Scale: Experience faster data transfer and reduced storage consumption with Avro’s ultra-compact binary serialization — ideal for high-volume enterprise systems.
- Future-Proof Flexibility: Effortlessly adapt to evolving data models. Avro’s built-in schema evolution supports forward and backward compatibility, minimizing disruption as your business grows.
- Seamless Integration: Extend the power of Siebel CRM with an industry-standard serialization framework trusted across the modern data ecosystem.
Siebel UCM: Event Driven Architecture – Approve and Merge Request
This feature includes two enhancements for UCM Event Driven Architecture (EDA):
- Publish the approval of a “golden record” based on data steward’s action.
- Edge systems can submit request to merge using EDA.
By providing an integration with Kafka for Siebel UCM, integrators can dramatically simplify the effort and maintenance of having multiple integrations to many other customer systems in the organization to process changes to core customer master data.
Siebel Test Automation: Logical Looping for Enhanced Scenario Coverage
Siebel Test Automation now supports logical looping, allowing you to repeat a set of test steps until a specified condition is met or a predetermined number of iterations is reached.
For example, you might want to do this if your test case could automatically query a record multiple times to verify whether a value has changed due to a Workflow process running in the background. This new feature enhances your ability to automate more complex testing scenarios, delivering a more robust and comprehensive test coverage.
With logical looping, Siebel Test Automation offers improved control and efficiency, helping you reduce costs and maximize productivity in your testing processes.
Siebel CRM Observability: Data Visualization and Metrics Monitoring for Oracle Databases
Modern enterprises depend on observability to maintain performance, reliability, and rapid issue resolution across critical systems. The Siebel CRM Observability and Monitoring solution is enhanced with Oracle Database Metrics Exporter, which delivers unified visibility into Oracle databases deployed on Kubernetes — both on-premises or in the cloud.
This capability provides production-ready OpenTelemetry and Prometheus-compatible metrics for performance monitoring and diagnostics, alongside customizable business-level insights defined via Tom’s Obvious, Minimal Language (TOML) configuration.
Organizations can monitor database health and operational behavior in real time, while also surfacing business-state metrics from live data queries — all visualized in familiar dashboards such as Grafana. This results in accelerated troubleshooting, better decision support, and a more resilient Siebel CRM environment.
Therefore, this feature allows you to:
- Easily pull data from Oracle database tables and display it as clear, visual metrics — helpful for understanding business performance, monitoring data pipeline progress, and more.
- Keep an eye on the health of your Oracle database that works with Siebel CRM on Kubernetes (deployed through Siebel Cloud Manager), whether it’s running in the cloud or in your own data center.
To find out more about these features, please review the training on Oracle University.
An independent review of our Siebel CRM Release Updates can also be found here from the Siebel Hub.
For more information on Siebel CRM Release Updates: