How incredible would it be to have a round-the-clock personal assistant, looking up your directory to provide quick, accurate and precise information? Released in HCM Update Image 33, PeopleSoft’s new chatbot aims to give you this exact experience. Like Absence Assistant, this chatbot is designed using Oracle Digital Assistant (ODA) – Oracle bot technology platform.

Introducing Employee Directory Assistant, an inquiry chatbot that fetches contact, job and reporting information for any employee in your organization. Like any other human conversation, you can ask questions like ‘show John Doe’s contact details’, ‘which team does John Doe manage?’, ‘where does John Doe work?’ or ‘what is John Doe’s email?’, and the bot gets you the required and precise information.  

Similar to Absence Chatbot, Employee Directory Assistant is designed using the scalable PeopleSoft Chatbot Integration Framework or CIF (refer Online Help ) to securely integrate with ODA. Users can access this chatbot by adding the Employee Directory Assistant tile to their preferred homepage.

What does the Employee Directory Assistant do?

For any employee in an organization, it provides

  • General profile details
  • Job title
  • Contact information such as email, phone or business address
  • Manager and direct report details

Watch the PeopleSoft HCM Update Image 33 featuring Employee Directory Assistant here

Refer to the Employee Directory Assistant Online Help for a detailed understanding of the bot features and implementation.

What’s unique about it?

While Employee directory assistant gives the typical advantage of being mobile-first or providing personalized conversational experience, here are some key add-ons:

  • Ranks your search results for cases when there are more than one matching employees for your search
  • Gives the ability to directly connect with the searched employee via email or phone while still on chat
  • Provides precise information when the user specifies the exact requirement

And that’s not all,

In the upcoming phases, we plan to incorporate features like viewing reporting structure and organizational chart, dotted line reporting and social media links. Subscribe to this blog to receive more notifications on the latest blog posts on chatbots.