Chatbots are transforming the face of today’s payroll management and providing new prospects to enrich employee experience and simplify their life. Conversational engagement is set to transform employee interactions across the board. The more accessible, seamless, and personalized these interactions are, the better the employee experience. If employees have some payroll related queries, they don’t have to peruse endlessly into handbook or intranets but were given answers instantaneously by the chatbot.

Released in HCM Update Image 36, PeopleSoft’s Payroll Chatbot aims to give you this exact experience. Like Absence Assistant, Employee Directory Assistant, Benefits Assistant, this chatbot is designed using Oracle Digital Assistant (ODA) – Oracle bot technology platform.

Payroll Assistant is an inquiry chatbot that fetches Payslip, Banking, and year-end reports information for any employee in your organization. Like any other conversational engagement, you can ask questions like ‘What are my Variable Earnings?’, ‘show my payslip’, ‘Can I see my payment distribution’, ‘When will I get my check?’, ‘Who is garnishing my paycheck’, ‘When will my eP60 be available?’ and the bot allows more personalized interactions by injecting the required data and precise information. 

 Similar to all other Chatbots,  Payroll Assistant is designed using the scalable PeopleSoft Chatbot Integration Framework or CIF (refer to Online Help) to securely integrate with ODA. Users can access this chatbot by adding the Payroll  Assistant tile to their preferred homepage.

Watch this video below to get an overview of the PeopleSoft Payroll Chatbot

You can also refer to the Global Payroll Chatbot Application Framework Red Paper for a detailed understanding of the bot features and implementation.

 

Here’s what makes Payroll Chatbot Unique?

Payroll Assistant is a conversational agent that assists employees with their queries on payroll and gets timely, efficient, and consistent answers in a personalized manner. Payroll Chatbot blends convenience plus speed and gives interactions a personal human touch. It also provides a more natural conversational user interface, through text and voice, enabling your employees to a simpler, faster, and a more natural way to interact.

Here are some key add-ons:

  • Reduce Customization
    • Setup Based approach
    • Configuration driven changes
  • Ease of Development
    • Customers can extend delivered functionality easily
    • Setups and API make the addition of new functionality easier
  • Reduce ODA Skill Modification
    • Customers can control simple changes via setups
    • Delivered Skill modification restricted to only adding new Utterances.
    • No Dialog flow Modification required for small changes
    • More control via People code

 

And that’s not all,

In the upcoming phases, we plan to incorporate features like FAQ, Payroll Alerts, etc. Subscribe to this blog to receive more notifications on the latest blog posts on chatbots.

 

This blog post has been authored by Lourdes Hernandez Fernandez, Director – HCM Development and Shankar Narayanan, Senior Principal Product Manager at Oracle