Intelligent Advisor can now be used with Engagement Engine to create dynamic, data-informed interview engagements.
There is a new action available in the Engagement Engine rule editor to launch an Intelligent Advisor interview. Interviews can be selectively launched using Engagement Engine conditions, and can be rendered across multiple web pages via a single editor page. Engagement Engine can be leveraged to capture page or event data and pass it to the Intelligent Advisor interview. For the implementation steps, see the topic Integrate Oracle Intelligent Advisor with Engagement Engine.
There’s also a great blog post that explains how Engagement Engine, with Intelligent Advisor guided assessments, can help deliver proactive service experiences to improve customer satisfaction and help strengthen customer loyalty. See Oracle Engagement Engine gives customers the seamless digital service experiences they crave.
To enable this feature in Engagement Engine, contact Oracle Support.