Personalizing Sender Email address in Oracle Cloud HCM

Oracle Cloud Recruiting

Workflow Approvals Notifications

Use Case 1: Personalize the “From Email Address” (Welcome emails, pre-employment screening, offer letter etc.,)

Use Case 1: Personalize the “From Email Address” on the Workflow Approvals Notifications (Individual Tasks Level)

Default Sender Email – <your pod>.fa.sender@workflow.mail.<your data center>.cloud.oracle.com

Default Sender Email – <your pod>.fa.sender@workflow.mail.<your data center>.cloud.oracle.com

Steps to do:

Steps to do:

Configure Vanity Email to send email communications to external candidates

There is a self service capability available to customers.

Step 1: Create and enable the Profile Option @ site level – IRC_VANITY_EMAIL_ENABLED

Step 1: Enable the profile option @ site level – ORA_FND_BPM_FROM_EMAIL_ADDRESS_ENABLED

1.In the Setup and Maintenance work area, search for the task Manage Profile Options.

1.In the Setup and Maintenance work area, go to the Manage Applications Core Administrator Profile Values task in the Application Extensions functional area.

2.On the Manage Profile Options page, click the Create icon.

2.Set the From and Reply To Email Address Configuration Enabled (ORA_FND_BPM_FROM_EMAIL_ADDRESS_ENABLED) profile option to Yes at the Site level. This setting will take effect after about an hour.

3.On the Create Profile Option page, create the profile by entering these values: 

Step 2:  Change the From and Reply-To Address –

•Profile Option Code: IRC_VANITY_EMAIL_ENABLED

1.In the Setup and Maintenance work area, go to the Manage Task Configurations task in the Application Extensions functional area. Or, depending on your offering, you might use a different functional area or another approval setup task.

•Profile Display Name: Vanity Email

2.In BPM Worklist, on the Task Configuration tab, search for the workflow task in the Tasks to be configured pane.

•Application: Recruiting 

3.Select the task from the search results and click the Edit task icon in the toolbar.

•Module: Recruiting Common

4.Open the Notifications subtab.

•Description: Enable the vanity email feature in the Setup and Maintenance work area.

5.On the Notifications subtab, click the Expand More icon.

•Start Date: Today’s date

6.Select Email: From and Reply To address options

4.Click Save and Close.

•Select Default email address to use the default from address. The address that you see for this option is the default from address. The default reply-to address is separate and could be a different predefined value.

Step 2: Enable the Vanity Email –

•Select Submitter to show the task submitter’s email address. If that address can't be determined for a specific notification, the default email address is used.

You must define the vanity email address and its display name.

•Select the last option to show a specific email address. Enter the address in quotes, for example – Human-Resources@customer.com

1.In the Setup and Maintenance work area, go to:

7.Click the Save icon in the Tasks to be configured toolbar

•Offering: Recruiting and Candidate Experience

Reference Document - Doc

•Functional Area: Recruiting and Candidate Experience Management

•Task: Enterprise Recruiting and Candidate Experience Inform

2.Under the ‘Candidate Experience’ , edit and provide the display name, Vanity Email.

Example – careers@customer.com

3.Click Save and Close.

Reference Document - Doc

Use Case 2: Personalize the  Email Display Name (Alias) for all the Workflow Approvals Notifications (Global Level)

How to achieve this?

There is a self service capability available to customers.

1.If you're not in BPM Worklist:

•Click the Notifications icon in the global header.

•Click Show All.

•On the Notifications page, click the Worklist button.

•In BPM Worklist, click your user name and select Administration.

If you’re already in BPM Worklist, just open the Administration tab.

2.On the Application Preferences page that's on the Administration tab, select one of the Email "From:" Display Name options.

•Select to specify the text to display. Enter your value or leave blank if you want nothing to appear in the From field.

•Select Submitter to show the person who created the task.

•Select Previous Approver to show the previous assignee in the approval chain. When the notification is sent to the first assignee in the approval chain, the From field shows the person who created the task.

3.Click Save.

Reference Document - Doc

Use Case 3: Personalize the “From Email Address” for all the Workflow Approvals Notifications (Global Level)

How to achieve this?

To personalize the sender email address on the approval workflow notifications @ Global Level, please raise an Service Request with oracle support (Follow DKIM Setup process detailed on)

Reference Document - Doc ID 2702234.1

Alert Notifications

Reporting & Analytics

Use Case 1: Personalize the “From Email Address” on the Alerts  Notifications (Individual Tasks Level)

Use Case 1: Personalize the “From Email Address” on BIPublisher UI

Default Sender Email – <your pod>.fa.sender@workflow.mail.<your data center>.cloud.oracle.com

Default Sender Email – <your pod>.bi.sender@workflow.mail.<your data center>.cloud.oracle.com

Communication channel – Worklist à self-service

Steps to do:

Steps to do:

There is a self service capability available to customers.

Step 1: Change the Email From Address –

1.If you're not in BPM Worklist:

•Click the Notifications icon in the global header and Click Show All. On the Notifications page, click the Worklist button. In BPM Worklist, click your user name and select Administration.

1.Go to/xmlpserver → Administration → Delivery Configuration

If you’re already in BPM Worklist, just open the Administration tab.

2.Under the Delivery Configuration, change the Email From Address and Delivery Notification Email From Address

2.On the Application Preferences page that's on the Administration tab, select one of the Email "From:" Display Name options.

For Example – hr-reporting-hub@customer.com

•Select to specify the text to display. Enter your value or leave blank if you want nothing to appear in the From field. Select Submitter to show the person who created the task. Select Previous Approver to show the previous assignee in the approval chain. When the notification is sent to the first assignee in the approval chain, the From field shows the person who created the task.

3.Click Apply

3.Click Save.

Communication channel – Email à Not a self-service;

Customers need to raise an SR

Use Case 2: Personalize the “From Email Address” for all Alert Notifications (Global Level)

Use Case 2: Personalize the “From Email Address” for OTBI

How to achieve this?

How to achieve this?

To personalize the sender email address on the alert notifications @ Global Level, please raise an Service Request with oracle support  (Follow DKIM Setup process detailed on

To personalize the sender name (Alias) for OTBI Agents, please raise an Service Request with oracle support and add the following to the SR Description:

Reference Document - Doc ID 2702234.1)

Default Sender Name (Alias): Oracle Business Intelligence Reporting-{Environment Name}

Reference Document - Doc ID 2677350.1