When Support understands your implementation project and related milestones, it allows management and engineers to work together to better support your business needs. Issues can then be understood in context of your related timelines.
For issues discovered during a milestone’s life cycle, having early awareness of your critical dates and insight to potential impact of the issue to the milestone will allow us to respond more appropriately to your situation. You can expect:
- Better coordination of resources
- Prioritization of work based on your business needs
- Early engagement of other teams or product areas (e.g. Development)
Milestone Alert SRs are used to gather information about upcoming important dates for your projects. Inform us of your milestone by opening a new SR including ‘Milestone Alert’ in the Problem Summary and these details in the ‘Problem Description’:
- Type of milestone (e.g. upgrade)
- Milestone completion date
- Any significant details of the milestone
- Phases of the project, current and go-to release levels, and impacted applications and/or tools releases
With knowledge of upcoming milestones, you can benefit from our proactive approach. Oracle Support can pre-emptively address issues, provide you with important product updates and notifications, and recommend best practices tailored to your specific needs.
- Milestone Alert SRs are specifically used to gather the relevant information for your project.
- Providing milestone information ensures that the Oracle support team is notified and can assess the impact of the issue on the project.Milestone Alert SRs are specifically used to gather the relevant information for your project.
How to Log an Apps Unlimited Milestone SR (Doc ID 3019558.1). https://bit.ly/4f4mQRn
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