A new troubleshooting document is available that provides step-by-step instructions for for resolving a Payment process request stuck in status “Formatting”. Doc ID 3090379.1. https://bit.ly/40GFLg2
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Troubleshooting a Payment Process Request Stuck in “Formatting” Status
Authors
Desiree Spann
Principal Technical Support Engineer
Desiree (Terrell) Spann is an experienced Senior Principal Engineer within the E-Business Suite Proactive Support organization at Oracle. She has spent a number of years working for and ensuing customer success from a business and technical standpoint. Her goal is to strive for excellence. Over the years she has engaged a number of technical and functional skills to assist customers with software and functional issues. Her skills includes analyzing software procedures, debugging software, and contributing to delivering technology solutions. Her present focus is centered on converting that domain expertise into automation that benefits Oracle customers to make it easy for them to achieve their goals.
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