A webinar was presented in November to introduce the new cloud My Oracle Support portal. Topics of the webinar include:
- evolution of customer support experience
- innovation and design strategy
- scope and benefits
- introduction to User Groups
- best practices
- where to find more information
- demo showing important steps such as: sign-on, finding info, creating an SR using AI, downloading a patch, and getting help
To access the recording, visit the Resources tab of the My Oracle Support Information Center, article KA10: https://support.oracle.com/knowledgefs/?docId=KA10&source=:so:bl:or:awr:oeb:::&SC=:so:bl:or:awr:oeb:::&pcode=