With knowledge of your milestones, we can work together to ensure that the best actions are taken in a timely manner. When milestones are well-understood, we can work together to make informed decisions for your success. This may include whether to apply short-term solutions or plan for a long-term solution. We are then better positioned for ensuring success and/or effective alternatives. Early notification of your project provides:
- Time needed to determine cause for complex issues.
- Runway for development/testing of new Bug fixes.
- Opportunity to mitigate impact with short-term alternatives.
Milestone Alert SRs are used to gather information about upcoming important dates for your projects. Inform us of your milestone by opening a new SR including ‘Milestone Alert’ in the Problem Summary and these details in the ‘Problem Description’:
- type of milestone (e.g. upgrade)
- milestone completion date
- any significant details of the milestone
- phases of the project, current and go-to release levels, and impacted applications and/or tools releases
When we know about your upcoming milestones, you can benefit from our proactive approach. Oracle Support can pre-emptively address issues, provide you with important product updates and notifications, and recommend best practices tailored to your specific needs.
- Milestone Alert SRs are specifically used to gather the relevant information for your project.
- Providing milestone information ensures that the Oracle support team is notified and can assess the impact of the issue on the project.
How to Log an Apps Unlimited Milestone SR (Doc ID 3019558.1). https://bit.ly/4f4mQRn
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