Getting Started With the New MOS Cloud Portal

January 21, 2026 1 minute read

Principal Technical Support Engineer

Looking for information about the basics of the new Support portal? You can find information and short videos for how to navigate, accessing your account information to setup your preferences and notification and where to leave feedback about your portal experience. You’ll also find a handy glossary of terms and a section of FAQs. It’s all on the My Oracle Support Portal Documentation, article MC1: https://support.oracle.com/knowledgefs/?docId=MC1&source=:so:bl:or:awr:oeb:::&SC=:so:bl:or:awr:oeb:::&pcode=

Desiree Spann

Principal Technical Support Engineer

Desiree (Terrell) Spann is an experienced Senior Principal Engineer within the E-Business Suite Proactive Support organization at Oracle. She has spent a number of years working for and ensuing customer success from a business and technical standpoint. Her goal is to strive for excellence. Over the years she has engaged a number of technical and functional skills to assist customers with software and functional issues. Her skills includes analyzing software procedures, debugging software, and contributing to delivering technology solutions. Her present focus is centered on converting that domain expertise into automation that benefits Oracle customers to make it easy for them to achieve their goals.

Getting Started With the New MOS Cloud Portal

Authors

Desiree Spann

Principal Technical Support Engineer

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