Guest Author: Devangi Patel, SVP Oracle Customer Success Services

Cybersecurity is a critical priority for organizations. As AI continues to evolve, so do the sophistication and scale of emerging threats.

To help customers address these challenges, Oracle is introducing the AI Patching and Upgrade Center for Oracle databases and applications as part of the Oracle AI Factory.

The AI Patching and Upgrade Center is designed to help organizations strengthen their security posture and operations through: 

  • AI-driven patching, upgrades, and testing
  • Workload migration to Oracle Cloud
  • Security monitoring and workload management  

Oracle Customer Success Services supports large-scale patching and upgrade activities for database and application estates and fleet, helping organizations apply updates more efficiently and respond to evolving risks. Customer Success Services supplements Oracle Cloud Operations and Oracle Support.

Customers can bring their workloads and data into Oracle environments to test patches and upgrades using the Oracle AI Customer Excellence Centers with Oracle Cloud deployment guides.

To engage with Oracle Customer Success Services, customers should contact their Oracle Technical Account Manager or Oracle Sales team.

AI-Driven patching, upgrades, and testing

Oracle Customer Success Services helps customers move from periodic, reactive maintenance to a more continuous, intelligence-driven approach to security and upgrades across Oracle databases and applications.

Oracle Customer Success Services provides:

  • Patching deployment based on development schedules. This  includes security testing to help identify vulnerabilities and mitigate risks
  • Coordinated patching across applications, databases, and AI components
  • Upgrade planning and execution to help keep systems current and supported
  • Structured rollout, testing, and validation processes designed to help minimize business disruption

Workload Migration to Oracle Cloud

Oracle Customer Success Services helps customers to securely migrate mission critical workloads to Oracle Cloud while maintaining governance, compliance, and operational continuity.

Oracle Customer Success Services provides:

  • End-to-end migration planning for databases and applications
  • Security-focused architecture design aligned to Oracle Cloud best practices
  • Data protection and identity management
  • Workload migration and testing with minimal downtime and validated cutover strategies
  • Post go-live support

Security monitoring and workload management  

Oracle Customer Success Services helps organizations manage Oracle and third-party workloads on Oracle Cloud through continuous monitoring and lifecycle services.

This approach is designed to help organizations run mission-critical workloads with consistent security, reduced operational risk, and improved resilience.

Oracle Customer Success Services provides:

  • End-to-end management including patching, hardening, backup, and monitoring
  • Operation of Oracle applications with integrated identity, access, and compliance controls
  • Continuous monitoring with proactive threat detection, vulnerability management, and automated remediation aligned to Oracle Cloud best practices
  • Visibility across all workloads with logging, analytics, and compliance reporting