If you’ve checked your bank account, booked a hotel room, or bought plane ticket online, you’ve probably encountered a chatbot in a little customer service box on the website. And you probably also noticed that your chatbot buddy can help in some rudimentary ways, but when things get the least bit complicated, it transfers you to an actual person.
But that’s about to change, says Suhas Uliyar, Oracle Vice President for Digital Assistants, AI, and Mobile Project Management. Bots, especially those that help employees do their jobs, are getting a lot smarter and more interactive, Uliyar says.
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And if you missed Oracle CTO and Executive Chairman Larry Ellison interacting with a voice chatbot to manage an expense report, check out this account from OpenWorld 2018.