When Global Shield Insurance activated their Oracle Fusion AI Data Intelligence Platform instance, Nick Renner faced a familiar challenge: translating business needs into actionable insights quickly.

As an administrator for the platform, Nick brought deep expertise in Insurance business processes and HR operations, but he wasn’t a programmer or data engineer. He needed to bridge the gap between business requirements and technical implementation without extensive coding knowledge.

The Challenge

During his first week, Nick’s HR manager, Elena Rodriguez, presented a request: “Can you help us track hiring velocity compared to last quarter?” Nick understood the platform’s potential but wasn’t yet familiar with every dashboard and subject area. He needed to deliver results quickly while also building his expertise in how to utilize the platform.

The Solution: AI Concierge

Nick accessed the AI Concierge feature through the Administration Console of Fusion AI Data Platform.

Nick’s query: “My business user would like to get hiring velocity insights. What are my options?”

In response, AI Concierge identified the relevant KPIs and related dashboards that can provide details on this topic and provided several options to choose from. Once Nick made his selection, it listed all activation steps, including setup requirements like Pipeline parameters.  

Nick then confirmed to AI Concierge that he would like it to take all required actions that will activate the Talent Acquisition Dashboard, and AI Concierge took care of the rest. It executed all steps in the Console which Nick was able to watch on his screen, scheduled activation of the required functional areas, and it also delivered the dashboard link to him. 

At each decision point, AI Concierge requested confirmation, ensuring that Nick maintained control at all times. 

The Results

By lunchtime, Nick had activated the necessary functional areas and delivered a hiring velocity dashboard to Elena. What could have taken days of research was accomplished in hours.

Key Takeaways

Nick’s experience demonstrates how the AI Concierge feature supports citizen developers and functional admins of the Fusion AI Data Intelligence Platform:

  • Democratize analytics delivery by enabling domain experts without deep technical skills to fulfill straightforward insight requests independently
  • Accelerate time-to-insight by identifying relevant subject areas and KPIs without requiring data engineering expertise
  • Deliver reliable results with system recommendations that reduce configuration errors and provide contextual guidance
  • Reduce dependency on IT resources for simpler analytics needs, allowing technical teams to focus on complex initiatives

Nick noted: “The AI Concierge provided immediate answers and helped me learn more about the platform capabilities as well as how to leverage them. I can now handle more insight requests from business users without always escalating to our technical team.”

Your Turn

Have you tried out the AI Concierge feature in your Fusion AI Data Intelligence Platform implementation yet?

See it in action

Here’s a short video showcasing this use case in the Administration Console of Fusion AI Data Intelligence Platform-

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