Introduction
Oracle Fusion AI Data Platform is a family of prebuilt, cloud-native analytics applications for Oracle Fusion Cloud Applications that provide ready-to-use insights to help improve decision-making. It is extensible and customizable, allowing customers to ingest data and expand the base semantic model with additional content.
AI Concierge provides administrators AI-powered capabilities in Fusion AI Data Platform. You can ask questions in conversational English regarding administrative functions and data pipeline process. You can use AI Concierge to reduce administrative work and fast-track insights for business users.
This is the first installment in our blog article series exploring a range of real-world use cases, highlighting how AI Concierge is transforming productivity across the enterprise. In this post, discover how a citizen developer delivered insights to his business user quickly.
The challenge
When Global Shield Insurance activated their Fusion AI Data Intelligence Platform instance, Nick Renner faced a familiar challenge: translating business needs into actionable insights quickly.
As an administrator for the platform, Nick had deep expertise in Insurance business processes and HR operations, but he wasn’t a programmer or data engineer. He needed to bridge the gap between business requirements and technical implementation without extensive coding knowledge.
During his first week, Nick’s HR manager, Elena Rodriguez, presented a request, “Can you help us track hiring velocity compared to last quarter?” Nick understood the platform’s potential but wasn’t yet familiar with every dashboard and subject area. He needed to deliver results quickly while also building his expertise in how to utilize the platform.
The Solution: AI Concierge
Nick accessed the AI Concierge feature through the Fusion AI Data Platform Administration Console.
Nick’s query was “My business user would like to get hiring velocity insights. What are my options?”
In response, AI Concierge identified the relevant KPIs and related dashboards that can provide details on this topic and provided several options to choose from. Once Nick made his selection, it listed all activation steps, including setup requirements like Pipeline parameters.
Nick then confirmed with the AI Concierge that he would like it to take all required actions that will activate the Talent Acquisition dashboard, and the AI Concierge took care of the rest. It executed all steps in the console which Nick was able to watch on his screen, scheduled activation of the required functional areas, and delivered the dashboard link to him.
At each decision point, the AI Concierge requested confirmation, ensuring that Nick maintained control at all times.
The Results
By his lunchtime, Nick had activated the necessary functional areas and delivered a hiring velocity dashboard to Elena. What could have taken days of research was accomplished in hours.
Key takeaways
Nick’s experience demonstrates how the AI Concierge supports citizen developers and functional administrators of Fusion AI Data Platform:
- Democratizes analytics delivery by enabling domain experts without deep technical skills to fulfill insights independently
- Accelerates time-to-insight by identifying relevant subject areas and KPIs without requiring data engineering expertise
- Delivers reliable results with system recommendations that reduce configuration errors and provide contextual guidance
- Reduces dependency on IT resources for simpler analytics needs, allowing technical teams to focus on complex initiatives
Nick noted, “The AI Concierge provided immediate answers and helped me learn more about the platform capabilities as well as how to leverage them. I can now handle more insight requests from business users without always escalating to our technical team.”
Your turn
Have you tried using AI Concierge in your Fusion AI Data Platform implementation yet?
See it in action
Here’s a short video showcasing this use case in the Fusion AI Data Intelligence Platform-