This article introduces Oracle Analytics Cloud Gen AI Agent—a custom, always-on, support-focused AI solution for Oracle Analytics Cloud (OAC). This isn’t the same as the built-in “AI Assistant” inside OAC, which provides natural language analytics. The OAC Gen AI Agent is designed for on-demand support, knowledge, and troubleshooting—empowering every OAC user with instant, organization-specific expertise.
Imagine having a personal Oracle Analytics Cloud expert available around the clock—ready to answer questions, troubleshoot errors, and provide best practices any time you need. The OAC Gen AI Agent makes this a reality by combining state-of-the-art generative AI with your organization’s own knowledge base and the most current Oracle documentation.
When you deploy the OAC Gen AI Agent for your organization, your OAC users gain access to instant, reliable support and guidance—no more searching multiple sites or relying on scattered, outdated information. Just accurate answers, whenever you need them.
This solution supplements OAC’s built-in “AI Assistant” (which provides in-product analytics insights) by delivering expert help on everything else: troubleshooting, administration tasks, product how-tos, and best practices.
Whether you’re asking questions by chat or voice, uploading screenshots for error analysis, or seeking step-by-step instructions, this AI-powered agent is your organization’s on-demand OAC expert—available 24/7.
What Can the OAC Gen AI Agent Do?
- Act as Your Interactive Oracle Analytics Expert
Ask about OAC product features, troubleshooting, best practices, and more. Get instant, relevant answers from your organization’s own knowledge base and Oracle’s latest documentation. - Understand Your Voice for Hands-Free Support
Speak your question—whether you’re multitasking or prefer talking to typing, the OAC Gen AI Agent delivers answers with its built-in voice feature. - Interpret Screenshots You Upload for Instant Error Resolution
Encounter an error? Upload a screenshot. The agent interprets error codes, cross-references previously resolved issues, and provides solutions—often before you need to open a support ticket. - Reduce Support Requests and Effort
Self-resolve many common problems—saving time and reducing the burden on IT and Oracle Analytics support teams. - Respond with Consistent, Contextual, Trusted Answers
Every response is up-to-date, sourced from official documentation and internal policies—no more guesswork or unreliable web searches. - Enable Access Anywhere, Anytime
Use chat, voice, or upload screenshots to get support from any device, whenever you need it.
It’s more than just a chatbot—it’s your always-available, always-accurate Oracle Analytics Cloud expert.
Why RAG? The Value of Retrieval Augmented Generation
Using Retrieval Augmented Generation (RAG) with OAC GenAI Agent ensures your team always gets answers based on the most current, relevant, and trusted information—not outdated or generic suggestions from public sources.
RAG bridges the gap between powerful AI and your organization’s source of truth: your curated knowledge base and the most current Oracle documentation.
Traditional web search and public chatbots may return incomplete, outdated, or generic results that don’t fit your environment. Whereas RAG-powered agents ensure every answer is tailored, current, and fully traceable—helping you avoid mistakes, confusion, and wasted time.
Architecture Overview: How It Works
The OAC Gen AI Agent is powered by a robust Oracle Cloud architecture that seamlessly brings together multiple Oracle Cloud Infrastructure (OCI) services:
OCI Object Storage
- Serves as the central repository for all the documentation used to create the AI Agent’s knowledge base, this includes: Oracle Analytics Cloud product documenation from the Oracle Help Center, internal best practices, internal SOPs and onboarding manuals specific to your OAC team.
- OCI Generative AI Agent
Serves as the core AI engine that delivers intelligent, conversational responses. To enable the agent to provide accurate, knowledge-based answers, you create a RAG (Retrieval-Augmented Generation) Tool, which connects the agent to your curated knowledge base. The RAG tool ensures the agent can retrieve relevant content from your uploaded documents—such as product guides, FAQs, and internal best practices—allowing it to respond with grounded, organization-specific information. - Oracle Digital Assistant (ODA)
Provides the conversational AI interface, orchestrating natural-language interactions and allows you to chat with the agent just as you would with a live expert. - Oracle Visual Builder
Delivers a user-friendly web application, making the AI agent accessible to everyone—directly from any browser, with no Oracle Cloud login required.
As your documentation evolves, just update Object Storage and trigger a re-ingestion job. Your OAC Gen AI Agent is always up-to-date—no manual retraining or model tuning required.
How to Build the OAC Gen AI Agent
Empowering your Oracle Analytics Cloud users with instant, AI-driven support is straightforward when you follow these steps:
- Create a Secure Object Storage Bucket
Set up an OCI Object Storage bucket and upload all your key documentation, product guides, and internal best practices. - Build Your Knowledge Base in OCI Generative AI Agent
In the OCI Gen AI Agent service, create a new knowledge base and link it to your Object Storage bucket for automated data ingestion and indexing. - Configure the Gen AI Agent
Set up the Gen AI Agent to ingest and understand your documentation. Enable Retrieval-Augmented Generation (RAG) so the agent can deliver accurate, context-aware answers from your knowledge base. - Integrate with Oracle Digital Assistant
Connect your Gen AI Agent with Oracle Digital Assistant by importing the required skills and configuring secure REST integrations, enabling seamless chat and voice interaction. - Deploy Using Oracle Visual Builder
Build and launch a branded, user-friendly web application in Oracle Visual Builder. Embed the OAC Gen AI Agent so users across your organization can access it from any browser. - Keep the Gen AI Agent Up to Date
As your OAC documentation evolves, simply update the content in Object Storage and trigger a re-ingestion job. Your OAC Gen AI Agent will always provide the latest answers—no manual retraining required.
Customer Benefits and Impact
The OAC Gen AI Agent saves hours of manual searching, reduces support tickets, and enables you to get reliable, organization-approved answers on demand.
With voice support and screenshot upload, you can resolve issues quickly—even before reaching out to IT or Oracle Analytics support—leading to faster decisions and a smarter, more self-sufficient organization.
See OAC Gen AI Agent in Action
Here are a few sample questions you can ask:
- How to run OCI Vision video models in Oracle Analytics Cloud?
- How to create a workbook email schedule in OAC?
- How to enable AI Assistant for datasets in OAC?
Try uploading a screenshot of an error message or use your voice to ask for guidance—the OAC Gen AI Agent will provide accurate, instant solutions.
What’s Next?
This article focused on the big picture—what the OAC Gen AI Agent does, how it’s built, and the value it delivers.
In my next article, I’ll share a hands-on, step-by-step guide on how to create, configure, and deploy your own OAC Gen AI Agent using Oracle Cloud services. Part 2 will walk you through every stage—from setting up Object Storage and building your knowledge base, to configuring the AI Agent, integrating with Oracle Digital Assistant, and deploying your branded Visual Builder web app for your organization. Stay tuned!
Summary
OAC Gen AI Agent is the next step in empowering your Oracle Analytics Cloud users. With instant access to curated knowledge, AI-driven search, and intuitive support features like voice and screenshot analysis, your teams can solve problems faster and focus on delivering value.
Whether you’re in analytics, IT, or business operations, the OAC Gen AI Agent brings intelligence, efficiency, and peace of mind to every Oracle Analytics interaction.
📚 Call to Action
While you wait for the hands-on guide in Part 2, take a moment to explore these foundational Oracle resources. They’ll help you understand the core services involved in building your own OAC Gen AI Agent:
- 📘 OCI Generative AI Agents Overview
Learn how Oracle’s Gen AI Agents work and how to structure your agents for enterprise use. - 🛠 How to Create a RAG Tool
Step-by-step guide describing how to sett up a Retrieval-Augmented Generation (RAG) tool in your agent. - 💬 Oracle Digital Assistant Documentation
Discover how to create conversational interfaces and integrate skills with your Gen AI Agent. - 🌐 Oracle Visual Builder Guide
Learn how to build and deploy user-friendly web apps that embed your AI Agent experience.
🔜 Stay tuned for Part 2: A complete walkthrough of how to configure, connect, and deploy your own OAC Gen AI Agent using these services.
Let’s unlock the full potential of Oracle Analytics Cloud, together.