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Expert Advice for High-Growth Businesses

Customer Experience

Customer Experience

Oracle a Leader in 2018 Gartner Magic Quadrant for Digital Commerce

High-growth companies naturally want the best ecommerce platform for their business. There seems to be an endless supply of small SaaS companies vying your...

High-growth companies naturally want the best ecommerce platform for their business. There seems to be an endless supply of small SaaS companies vying your business. However, it’s also important to look upmarket to see if larger cloud technology companies can offer what the smaller vendors cannot―namely security, scalability, research and development investment, and emerging tech (i.e. artificial intelligence, machine learning, Internet of Things). Many fast-growing companies...

Customer Experience

Gartner Ranks Oracle CPQ Cloud as Leader in 2018 Gartner Magic Quadrant

Gartner has named Oracle a leader in the 2018 Gartner report “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” Analysts Mark Lewis and...

Gartner has named Oracle a leader in the 2018 Gartner report “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” Analysts Mark Lewis and Melissa A. Hilbert analyzed eleven vendors and placed each in one of four categories: Leader, Challenger, Niche Player, or Visionary. We believe our “leader” designation for CPQ Cloud acknowledges Oracle’s continued robust development investments, visionary roadmap, the implementation savvy of our global (system...

Customer Experience

5 Signs Your Stand-Alone CX, ERP, and SCM Solutions Will Cost You Sales

Every business exists to obtain and retain customers. CX Cloud solutions (marketing, service, sales, commerce, social) are integral to this process. However,...

Every business exists to obtain and retain customers. CX Cloud solutions (marketing, service, sales, commerce, social) are integral to this process. However, that is not enough. A company also needs to manage its financial assets and its fulfillment processes. This is handled with ERP Cloud and SCM Cloud. Every business starts off the same. You need to generate revenue by selling something to someone. Once the sale is made, small-to-medium businesses (SMBs) needs to collect...

Customer Experience

CPQ and Faster, Smoother, Easier Audits

We all love being audited. Audits can be enjoyable. Yes, that’s right… I said those two words together in the same sentence: enjoyable audits! When I recently...

We all love being audited. Audits can be enjoyable. Yes, that’s right… I said those two words together in the same sentence: enjoyable audits! When I recently wrote on this topic for the Oracle Customer Experience (CX) blog, I received mixed feedback ranging from “Andy you must be daft” to “How is a configuration and pricing solution related to a financial audit?” It’s simple actually. No one wants find themselves at court or read about their company in the next financial...

Customer Experience

Inc. 5000 Names Customer Experience as the Key to Their Growth

Last year, Oracle and Inc. Media joined forces to get inside the heads of the leaders of America’s fastest-growing companies. What we found was interesting―so...

Last year, Oracle and Inc. Media joined forces to get inside the heads of the leaders of America’s fastest-growing companies. What we found was interesting―so interesting, that we decided to revisit with this group of small-to-medium business (SMB) executives to see if anything has changed.  So drumroll, please…. The #1 reason for success came down to one thing―customers. However, it is not just the act of selling to those customers. SMB leaders overwhelmingly chose their...

Customer Experience

How CPQ Software Saves SMBs Time and Boosts Sales

For small-to-medium businesses (SMBs), tapping into configure, price, and quote (CPQ) solutions levels the competitive playing field. They can compete with...

For small-to-medium businesses (SMBs), tapping into configure, price, and quote (CPQ) solutions levels the competitive playing field. They can compete with their larger counterparts—even when they have fewer resources and less staff. Such CPQ software applications automate the configuration and quote process. They’re often used by companies and sales teams selling complicated products—everything from high-tech machinery to vehicles to medical devices.  We recently saw...

Customer Experience

Right-Brain Selling with Left-Brain Management—That’s CPQ Cloud and Guided Selling

A professional sale involves an astonishingly high level of creativity (right-brain). While salespeople are not stereotypical creative types, the job of selling...

A professional sale involves an astonishingly high level of creativity (right-brain). While salespeople are not stereotypical creative types, the job of selling complex products requires a deep understanding of the customer’s challenge, their industry, their product, and their customers. Only then can the salesperson begin carefully crafting a solution and composing an approach strategy that presents that solution in the best way possible. The Collision of the Right Brain and...

Customer Experience

Can AI Help Hone Your Marketing Strategy? It Did For DocuSign

As part of its efforts to grow its customer base and continue its rapid pace of expansion, DocuSign’s marketing team is using Oracle Eloqua to see exactly who...

As part of its efforts to grow its customer base and continue its rapid pace of expansion, DocuSign’s marketing team is using Oracle Eloqua to see exactly who the platform’s users are, understand how they’re using the platform, and then quickly prioritize how to market to them, says Robin Joy, senior vice president of digital demand and web sales. Because DocuSign has a range of customers, from self-employed real estate agents to large global enterprises, “the key is to...

Customer Experience

6 Myths About Configure-Price-Quote Debunked

By Graham McInnes, Senior Principal Product Manager, Oracle Configure-Price-Quote (CPQ) is more than just a sales tool, it's a path for business transformation....

By Graham McInnes, Senior Principal Product Manager, Oracle Configure-Price-Quote (CPQ) is more than just a sales tool, it's a path for business transformation. It gets sales teams out into the field, in front of customers, and closes deals faster. It can be used as a self-service tool for the end-user; it can support a robust partner/distributor ecosystem, and it can be used to speed sales cycles and ensure that promises become realities. The CPQ vendor ecosystem has...

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