Celebrating 30 Years! Rich History, Strong Future
Back in 1993, Siebel Systems was founded and set about pioneering the CRM market as we know it today. Shortly after, in 1995, the first release of Siebel Sales Enterprise was brought to market. As we celebrate our 30 years of innovation and reflect on the evolution of CRM and CX, we look towards a bright future. Oracle is fully invested in Siebel CRM innovation, quite clear by the continuous, annual support extension. Secondly, as we hope you will acknowledge in our Statement of Direction update, our roadmap continues to deliver high value for Siebel CRM customers, who are also in a great position to embrace new cloud platform technologies, especially AI – at low risk and reduced cost.
We believe our customers want more flexibility and choice than ever. To choose where and how to deploy and operate their CRM applications, to choose how to adopt AI safely with their golden asset of private business data. To be in complete control of AI, not just at the application layer but across the whole technology stack. This will enable our customers to carve out new competitive advantages for their industry and it’s also a key differentiator in our vision for Oracle’s Siebel CRM application.
Investment Longevity Guaranteed
Oracle’s commitment to Siebel CRM is clear, there are no plans to end support or innovation for Siebel CRM. Oracle recently announced extending support for Siebel CRM to 2035 in the Lifetime Support Policy datasheet for Applications. Since the Siebel CRM acquisition in 2005, support for Siebel CRM has been extended annually almost every year. Therefore investment longevity should not be a concern for our customers, and more of a monotonous rhetoric for our competitors.
New Siebel CRM Statement of Direction 2024 Update!
We plan to deliver new innovations as detailed in the Statement of Direction in our upcoming Siebel CRM Release Updates over the next few years. We are continuing to innovate across our roadmap themes of Platform & Operations and Business & Applications.
Access the latest update to the Siebel CRM Statement of Direction below:
Siebel CRM Statement of Direction (Doc ID 2641170.1)
Our Statement of Direction is intended to provide an approximate overview of the new features and functionality we are planning to deliver to help our customers plan their future initiatives for CRM.
We hope you are as excited as we are about the future of Siebel CRM.