Details of the latest Siebel CRM 26.5 Release Update under the Continuous Delivery Model. This Update was GA on 15th May, 2026.
This comprehensive Update contains new features and delivers lots of bug fixes.
REST API for Siebel Product Configurator
REST API integration in Siebel Configurator enables seamless connectivity with external systems, web, and mobile platforms for real-time, omni-channel product configuration. It uses lightweight, industry-standard JSON protocol for efficient and developer-friendly interaction with Siebel Customer Order Management REST APIs. REST APIs for Siebel Configurator provides more agility and ease of integration aligned with modern integration patterns.
Digital Business Experience – Customer 360 Agent Dashboard
A modern, intuitive, Customer 360 agent dashboard that helps users efficiently complete end-to-end journeys for Communications providers using Oracle Digital Business Experience. The new dashboard delivers a unified view of the customer by bringing together service requests, assets, billing, and order insights into a single interface.
Built on the new Web Component Framework, the solution incorporates sophisticated Oracle Jet components, such as the folder layout. It enables personalized and actionable experiences using modular, standards-based components that ensure flexibility, performance, and scalability. This allows agents to engage customers more effectively and make confident, data-driven decisions at every interaction.
Key Benefits:
- Improved User Experience: A modern, intuitive, and responsive design will enhance agent productivity and improve user satisfaction.
- Actionable Insights: The dashboard will offer personalized customer insights (Churn Prediction, CLTV, NOB, etc), enabling agents to improve customer engagement.
- Comprehensive 360-degree view: Integrates customer, billing, order, subscription, and service information to provide a complete view for informed decision-making.
Customer Order Management – Comprehensive Caching for Bundle Promotions
Siebel Customer Order Management allows for the convergent bundling of products and services which is critical for telecommunications, media, finance, and other industries. This core functionality requires a hierarchical structure of products and services, converged in bundles, and often requires specialized caching to ensure high performance.
To deliver enhanced performance, Siebel Customer Order Management now offers a file-based caching solution for bundled promotions. This introduces improvements to the existing in-memory caching of bundled promotions, expanding it further by introducing comprehensive file caching capabilities using the Siebel File System.
Key benefits:
- By providing a consistent cache utilization across the Siebel Enterprise and various promotion workflows, businesses can significantly reduce system overhead while accelerating promotion processing times.
- In the Siebel UI, cached bundle promotions will boost the response time of key processes: Edit Promotion, Promotion Upgrade/Downgrade, Promotion Split/Merge, verify (IntegrityCheck), Add to Promotion, Debundle Promotion, and Bulk Request.
- REST APIs for Apply Promotion, Edit Promotion Upgrade, Get Promotion Details, and Clear Cache will also benefit from this enhancement.
User Experience: Instant Preview and Multi-file Download for Attachments
This feature allows users to quickly open and preview file attachments in Siebel CRM, previews are read-only enabling quick and easy content viewing with no need to save files to the desktop and open them. Users can also quickly download multiple attachments from emails or related entities (such as Contact, Account, or Service Request) without additional button clicks.
An independent review of our Siebel CRM Release Updates can also be found here from the Siebel Hub.
For more information on Siebel CRM Release Updates: