Details of the latest Siebel CRM 23.1 Release Update under the Continuous Delivery Model. This Update was GA on 20th January, 2023.
As well as significant bug fixes, this Update contains the following new features.
Enhanced Field Service with Integrated Oracle Field Service
Companies are shifting to Service-based business models, recognizing Service as a potential profit center. Oracle Field Service (OFS) offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. By integrating Siebel Field Service with OFS, the best-in-class appointment booking and scheduling features become available. This enables more efficient and on-time service experiences – every time.
The key features of this integration are:
- The integration supports use cases like Appointment Booking, Skill based assignment, Technician updates and Real-time data synchronization.
- An accelerator within Oracle Integration Cloud to quickly integrate Oracle Siebel CRM with Oracle Field Service.
- OFS will look for all employees who have the required skills and return slots only for those employees based on defined Skill rules.
- Siebel CRM co-exists as the primary Service application while scheduling information comes from OFS.
Oracle Clinical One Integration for Siebel Clinical Trials
The Siebel Clinical Trials Management System (CTMS) provides Inbound Web Services for an out-of-the-box, bi-directional integration with the HSGBU Clinical One platform. This enables automating the creation / update of information around Site, Subject visit template, Subject enrollment and Subject activity tracking information. These are different entities in Siebel CTMS that are exchanging information with Clinical One.
With the new integration flow of a Subject Visit template from Clinical One to CTMS, there is the option to apply the new / updated subject template to all subjects in one action. The batch apply feature is a new option in addition to the ability to apply the subject template to one subject at a time. The ability to batch apply to all subjects provides process efficiency to the end user, typically a Clinical Research Associate (CRA).
Between a CTMS and Electronic Data Capture (EDC), in this case, Clinical One data collection, there are typically lots of shared data between the two systems. End users want to be able to enter metadata, operational data or clinical data once and organically within the clinical trial process. They expect to have automation to flow that information to other systems and users where it will be utilized downstream, in other key parts of the trial process. This integration delivers process efficiency, elimination of duplicate / redundant effort in both systems, maintaining data quality and consistency, with these benefits leading to reduced time and costs.
Migrated Objects Activated by Incremental Runtime Repository Migration
Configuration migrated to Runtime Repository environments via Incremental Migration will be made available to users, without a requirement for users to log out and back in. When a user navigates to a different view, any recently migrated configuration will take effect.
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