Under the Siebel CRM Continuous Release Model a whole host of innovations and fixes were delivered in our monthly Release Updates during 2025. 

To discover the new features that were delivered during our Siebel CRM 2025 Release Updates in more detail, please check out the Siebel CRM 2025 Release Datasheet.

Highlights include:

  • Artificial Intelligence (AI) – the Siebel AI framework has been extended to provide more capabilities for embedding AI into existing workflows. The ability to access any large language models (LLM) via API, support for Multimodal AI to integrate and process multiple types of data—such as text, and images; both enable more use-cases to generate comprehensive insights and automated, intelligent responses. A new Generated Satisfaction (GSAT) Score calculated using GenAI, produces intelligent real-time insight by aggregating across a variety of important customer satisfaction indicators, improving customer experience. In addition, Siebel Genie is a new concept solution which illustrates how you can leverage the functionality in Oracle 23ai database to talk to your data in natural language.
  • User Experience (UX) – enhancements to the Redwood UX for Siebel CRM include a more intuitive UX for Siebel Partner Relationship Management portals and a Tab layout for Employee applications. New Siebel Intelligent Search provides a modern enterprise search capability that leverages OpenSearch and AI to deliver fast, intuitive, and context-aware search across business entities.
  • Operations – Siebel Cloud Manager enhancements include the ability to install Siebel CRM with an existing CNCF certified Kubernetes cluster on-premises, to deploy Siebel CRM on Kubernetes in Oracle Compute Cloud@Customer (OC3), and GitOps repository deployment flexibility for those looking to deploy and manage Siebel CRM on Kubernetes with GitOps. New data visualization and metrics monitoring for Oracle Databases was added as part of the Siebel CRM Observability solution. Siebel Intelligent Data Archival is a new secure and flexible data lifecycle management solution with configurable archival rules and secure access to archived data, it reduces database size, minimizes upgrade downtime, and lowers hardware and maintenance costs.
  • Integration – Siebel Open Integration is a new sophisticated integration solution for UX, AI and beyond. It provides complete “headless” operation for the Siebel CRM application, maximizing re-use of existing configurations through an API that is highly performant and scalable, resulting in an advanced interoperability solution to address many use-cases. The Siebel CRM Event Pub / Sub framework for Event Driven communication between Siebel components and external event driven systems is further enhanced. Updates include support for Avro serialization, OAuth 2.0 security and Kafka partitioning support for Siebel UCM.
  • Industry – specific innovations for Siebel Clinical Trials include dashboards and milestones functionality. For Communications Digital Business Experience, a new guided experience for Assisted Ordering.

    During 2025 it was also great to see our customers adopting the latest innovations we released and embracing Oracle Cloud Infrastructure as a platform for their Siebel CRM deployment. In doing so, they are able to reduce costs and improve performance.  

    If you are on an older Siebel CRM release, a common question is to find out what innovations you can embrace by updating Siebel CRM to the latest release. To find out about all the new innovations that have been introduced over the years, our annual Datasheets are all listed on the Siebel CRM 2025 Release Datasheet.

    Accessing free Transfer of Information (TOI) training content for this release is possible in My Oracle Support via the ‘Knowledge’ tab, or on the Siebel CRM Learning Subscription portal (click “Preview” if not a subscriber). An independent review of our monthly release updates is also available on the Siebel Hub YouTube channel.