Under the Siebel CRM Continuous Release Model 12 monthly individual Release Updates were delivered during 2021.
To discover the new features that were delivered during our Siebel CRM 2021 Release Updates, please check out the Siebel CRM 2021 Release Datasheet.
Highlights include:
- Developer Experience – new features added to Web Tools and Workspaces.
- Automation – support for the Oracle Autonomous Database and enhancements executing automated test runs.
- Integration – improvements to the REST API to enhance Siebel CRM flexibility even further. This includes REST APIs for self-service commerce using Siebel Customer Order Management.
- Intelligence – integrations to Oracle Analytics Server and Oracle Analytics Publisher open the door for AI powered, self-service analytics capabilities. Oracle Unity integration allows greater segmentation of customer profiles for marketing campaigns. This will allow customers to drive engagement and loyalty with intelligent segmentation.
- Industry specific innovations for Digital Experience for Communications (DX4C) .
To find out about all the new innovations that have been introduced over the years our annual Datasheets are all listed on the Siebel CRM 2021 Release Datasheet page.
Accessing free Transfer of Information (TOI) training content for this release is possible in My Oracle Support via the ‘Knowledge’ tab, or on the Siebel CRM Learning Subscription portal (click “Preview” if not a subscriber).