Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 2020 Release Highlights

John Bedford
Director, Product Strategy

Under the Siebel CRM Continuous Release Model 11  individual Release Updates were delivered during 2020. At the time of writing, we have now delivered 35 monthly Release Updates for customers on the latest versions of Siebel CRM.

To discover the new features that were delivered during our Siebel CRM 2020 Release Updates, please check out the Siebel CRM 2020 Release Datasheet.

Highlights include:

  • Developer Experience - new features added to Web Tools and Workspaces.
  • Test Automation enhancements for both creating and executing automated test runs.
  • Integration improvements to the REST API to enhance Siebel CRM integration options even further.
  • New installer feature to simplify application updates and make upgrading from older releases much easier.
  • New Smartphone UX with more intuitive design, reusable framework and Redwood styling.
  • Industry specific innovations for Clinical Trails and the launch of the new Digital Experience for Communications (DX4C) solution.

Sometimes customers on our older releases want to know all the new innovations that have happened over the years. This is possible to looking at each annual Datasheet. To make this easier, they are all listed on the Siebel CRM 2020 Release Datasheet page.

Accessing free Transfer of Information (TOI) training content for this release is possible in My Oracle Support via the 'Knowledge' tab, or on the Siebel CRM Learning Subscription portal (click "Preview" if not a subscriber). 

For information on the Siebel CRM Release Updates, including which features are upcoming in the next quarter, please refer to the Updates page on My Oracle Support (Doc ID: 2659750.1)


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