For this Partner Spotlight we talked with Abel Daniel, Revenue Operations & Marketing at ACTIN Technologies and asked him to provide details of their Siebel practice.

Overview

ACTIN provide Siebel CRM related services in India and the UAE. They are a boutique consultancy with 15+ consultants.

Siebel CRM Services

The following services are provided:

  • Siebel Modernization & Open UI
  • Siebel Field Service Optimization
  • Siebel-to-Cloud Coexistence
  • Customer Data & Analytics
  • Revenue & Sales Automation
  • AI-Powered Self-Service
  • Omnichannel Service Management

What are your key Cloud (SaaS, PaaS, IaaS) offerings and services

Actin Technologies provides a comprehensive suite of cloud services to modernize, secure, and optimize your Siebel CRM environment, enabling a transition from on-premises systems to a flexible, scalable, and intelligent cloud platform.

1. Cloud Strategy & Migration Services

  • Cloud Strategy & Assessment: We define a tailored cloud adoption roadmap for your Siebel environment, evaluating business goals, workload suitability, and compliance needs to ensure a successful migration to the cloud.
  • Cloud Migration Services: Seamless migration of Siebel applications, associated databases, and workloads to leading cloud platforms like AWS, Azure, and Oracle Cloud Infrastructure (OCI).
  • Hybrid & Multi-Cloud Management: Unified governance, automation, and orchestration for Siebel deployments across multiple cloud providers and on-premises systems.

2. Application Modernization & PaaS Enablement

  • Siebel Open UI Revitalization: Modernizing the user interface and experience on cloud platforms to enhance user adoption and functionality without a full platform replacement.
  • PaaS Enablement: Leveraging cloud-native Platform-as-a-Service (PaaS) offerings to build, run, and manage Siebel and its integrated components without the complexity of infrastructure management.
  • Serverless & PaaS Enablement: Utilizing Functions-as-a-Service (FaaS) and managed database services to extend Siebel’s capabilities and create new, agile applications.

3. Cloud Infrastructure Management (IaaS)

  • Provisioning & Configuration: Expert setup and administration of Siebel environments on cloud IaaS, including compute, storage, and network resources on Azure, AWS, and OCI.
  • Cost Optimization: Identifying and reducing underutilized resources, applying rightsizing, and implementing automated scaling to control costs for your Siebel deployment.
  • Backup & Disaster Recovery: Implementing robust backup, disaster recovery setup, and periodic validation to ensure business continuity for critical CRM operations.

4. Cloud Security & Compliance

  • Cloud Security & Compliance: Securing cloud-native Siebel applications, enforcing identity control (IAM, RBAC), and ensuring alignment with industry frameworks like ISO, CIS, and HIPAA/GDPR.
  • Identity & Access Management (IAM): Controlling and monitoring user access through authentication, authorization, single sign-on (SSO), and multi-factor authentication (MFA) for Siebel in the cloud.
  • Data Protection & Privacy: Encrypting sensitive customer data, enforcing data classification, and implementing loss prevention (DLP) policies in the cloud environment.

5. AI-Augmented Managed Services

  • AI-Powered Monitoring: Predictive scaling based on usage patterns and load forecasts for the Siebel environment.
  • Cost Anomaly Detection: AI-driven identification and remediation of unexpected cost spikes in cloud spending.
  • Self-Healing Automation: Automated recovery for failed components, storage issues, and resource bottlenecks to ensure high availability.
  • GenAI-Powered Operations: Automated cloud documentation, audit trail summaries, and policy drift detection with auto-remediation recommendations.

6. Integration & SaaS Enablement

  • API-First Integration: Connecting cloud-based Siebel CRM with other enterprise systems (ERP, PLM, MES) using Actin’s I4Verse platform and API-led architecture.
  • Low-Code/No-Code Extensions: Using platforms like Oracle APEX and Mendix to rapidly develop and deploy custom applications that extend Siebel’s functionality in the cloud.

Customer Success

Kirloskar Oil Engines Limited (KOEL) is the leading manufacturer of diesel engines and generator sets for all residential and commercial usage. ACTIN assisted KOEL with the successful migration of Siebel CRM to Oracle Cloud Infrastructure (OCI) improving operational efficiency and driving impactful results.

Get in Touch

To explore how ACTIN can help maximize your Siebel CRM investment visit the ACTIN website or contact Abel Daniel.