Companies are shifting to Service-based business models, recognizing Service as a potential profit center. Oracle Field Service (OFS) offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians.
By connecting Siebel Field Service with OFS, the best-in-class appointment booking and scheduling features will become available. This will enable more efficient and on-time service experiences – every time.
To find out more about this exciting new feature set for Siebel CRM, join our upcoming webcast on Monday 27 February, 10.00 PST.
Click this link to register now
You will discover:
- The key new features that OFS will provide to transform your field service business
- How to easily extend Siebel Field Service with OFS using the pre-built adapter
- Expected ROI possible with a low risk strategy – no need to change your existing Siebel CRM customizations
Transforming field service for Siebel CRM
Transforming field service for Siebel CRM is easier than you might realize. OFS is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location. It’s the best-of-breed solution in the industry.
By adding OFS to your Siebel CRM deployment, you will completely modernize field service operations and elevate customer experience. It’s a native SaaS application, meaning you get more field service innovations delivered to your business faster and more frequently. Total Cost of Ownership (TCO) is also reduced, you will no longer need to heavily configure your field service solution, instead perform low maintenance customization.
We wanted to enable Siebel CRM customers to take advantage of best-of-breed field service as easily as possible. So we integrated Siebel CRM field service with OFS via a standard integration meaning you no longer need to manage that. Just plug in and turn it on. This is not intended to be a replacement for Siebel Field Service capabilities so you can preserve any existing configurations you have in Siebel CRM and simply enrich your capabilities with modern field service.
Powerful & efficient field service
Here we highlight the key field service capabilities that you don’t have in Siebel CRM field service, but you will gain from the integration.
- Service Planning & Optimization – configure your service model to meet operational efficiency, cost management, and customer experience goals.
- AI-driven Service Activity Scheduling – ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day.
- Mobile Worker Enablement Tools – provide guided assistance to mobile workers to ensure service consistency. Share expertise, jobs, parts, and tools to solve customer problems and complete more jobs on the first try.
- Customer Comms & Self-service – send notifications to customers via email or SMS and give them real-time visibility of mobile worker arrival status with options for rescheduling service activities.
Service stakeholders can keep the tools they know, augment with OFS
Enrich users experience and delight customers, make daily field service operations and tasks seamless and enjoyable. This can all easily be achieved without a complete overhaul of Siebel CRM configurations or process change. This is a low risk strategy to enhance field service and deliver short-term ROI.
Transform field service today!
In the recent Gartner Magic Quadrant analyst report for Field Service Management, OFS was recognized as a leader for the 9th consecutive year. Also mentioned, was that OFS is available for Oracle Cloud@Customer, so customers with Siebel CRM can take advantage of enriched field service capabilities whatever your cloud deployment strategy.
Click here to take a brief self-assessment and score your organization’s current strategy and capabilities.
The accelerator for OFS is available in our latest Siebel CRM Release Update (23.1). So you can get started to transform field service right now.