Siebel CRM 25.2 Update

Siebel Cloud Manager – DeploySiebel CRM on Kubernetes in Oracle Compute Cloud@Customer (OC3)

This feature facilitates Siebel CRM deployment on Kubernetes in Oracle Compute Cloud@Customer (OC3) using Siebel Cloud Manager.

OC3 is a fully managed, rack-scale distributed cloud platform that lets you use Oracle Cloud Infrastructure (OCI) Compute anywhere. OC3 is installed at a data center or location of your choosing and is the simplest way to run your Siebel CRM application on cloud infrastructure, while meeting your needs for data residency, security, and low-latency connections to existing resources and real-time operations.

Key features of OC3 applicable to your Siebel CRM deployment:

• Lets you run Siebel CRM with OCI compute, storage, and networking services
• Enables you to meet data residency requirements
• Addresses the need for low-latency connections to existing data center assets and real-time operations
• Employ the same OCI services, APIs, and automation as the rest of Oracle’s distributed cloud
• Container Automation using Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE). This is a managed Kubernetes service that simplifies the operations of enterprise-grade Kubernetes at scale.
• Consistent management – the infrastructure is fully managed and supported by Oracle so scarce IT resources can focus on meeting crucial business needs.
• Lower cost, via low consumption pricing based on usage and affordable infrastructure subscriptions providing significant savings
• Flexible storage, with 150 TB of storage capacity that is incrementally expandable to 3.65 PB meets the needs of data-intensive workloads. Pay consumption costs only for the amount of storage used instead of the amount installed to reduce costs.

With this new feature, customers can now deploy Siebel CRM on Kubernetes in their OC3 instances with SCM without the need to do any custom work. Customers can quickly start to take advantage of the benefits of OC3 with SCM:

• Brings the convenience of SCM along with a cloud native Observability stack
• Use SCM to run and operate your Siebel CRM deployment in OC3 with ease, saving time and additional expense.
• Complete support from Oracle for deployment operations with SCM and OC3 infrastructure. 

Siebel Cloud Manager – GitOps Repository Deployment Flexibility

This enhancement for Siebel Cloud Manager (SCM) enables customers to use their existing Git repositories hosted in leading distributions (like OCI Devops, GitHub, Bitbucket, and so on) to deploy and manage Siebel CRM on Kubernetes with GitOps. 

GitOps is a framework that uses Git to manage infrastructure and application code deployments. GitOps is an operational framework based on DevOps best practices, like continuous integration/continuous delivery (CI/CD) and version control, which automates infrastructure and manages software deployment. 

There are many key benefits with this new feature in SCM. Vendor restrictions for Git repository choices are removed, providing an open approach to the selection of repositories in Git distributions that may be consistent with your wider organizational practices. This may lead towards improved efficiency and security, a better developer experience, reduced costs, and faster deployments.

Platform & Certification Updates

Siebel Server Oracle Instant Client Integration, ODBC driver & driver manager update for Linux & Unix. 

For more information on Siebel CRM Release Updates:

• Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
• Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations.