Siebel CRM 25.3 Update

Redwood UX for Siebel Partner Relationship Management

This new feature delivers a fresh, modern, and restyled user interface in line with the desktop application, enabling a consistent user experience across employee-facing and customer-facing applications.

Key features include:

• Modern UX: Redwood design-based Screens, Views and, Homepage with simplified Header and Redwood stripe eliminates clutter. With New Styles, Colors, Icons, and Fonts, users will experience a cleaner, more cohesive interface that aligns with contemporary design standards and enhances overall usability.
• Visual consistency: Redwood introduces a unified visual language across all applications brand owner companies use to engage with their channel and alliance partners, distributors, resellers, agents, brokers, or dealers, making it easier for users to switch between applications without any re-training.
• Intuitive usability: With the improved layout and simplified navigation, the Redwood UX ensures that even first-time users can navigate the system with ease.
• Improved productivity: The screens and layouts are designed to complete processes with minimal mouse movements and locate menu items quicker.
• Advanced search and filtering: The enhanced search and filtering  functionality allows users to find what they need quickly and efficiently.
• Enhanced accessibility: Redwood UX is designed to be accessible to everyone, including those with disabilities, offering a truly inclusive experience.

The Redwood UX is enabled for the following applications:

• Siebel PRM Portal
• Siebel Public Sector Provider Portal
• Siebel eDealer Partner Portal
• Siebel Loyalty Partner Portal
• Siebel HTIM Partner Portal

Siebel AI Framework – Access Large Language Models (LLMs) with APIs

The Siebel AI Framework has been enhanced to now include a feature that enables developers to effortlessly connect the Siebel CRM application to large language models (LLMs) that support their specific GenAI use-cases.

The new feature provides the following functionality:

• Easy access to the Cohere & Meta models available on Oracle Cloud Infrastructure (OCI) supporting a wide range of use cases, like writing assistance, summarization, analysis, chat, and more.
• The API-based integration methodology not only caters to the needs of developers looking to use out-of-the-box LLMs on OCI, but also to easily access LLMs from various model providers through a single interface, simplifying and accelerating development.
• The API can invoked using external clients like Postman or from any Siebel interface layer. For Example: the Siebel UI.
• The API request includes ‘provider’ and ‘model’ as parameters. The other configuration parameters that are required vary depending on the model provider and the chosen LLM.
• Additionally, the API provides the option to call different GenAI endpoints.

We anticipate that the new API will help developers accelerate building their GenAI use-cases for Siebel CRM and give the business more flexibility to test out and select the appropriate LLMs for their specific use-cases.

In-memory Support for Subscription Web Services – C O/M

This feature provides in-memory processing for change, suspend, disconnect, and upgrade/downgrade web services. This processing creates a document (quote or order) from an existing asset. Self-service eCommerce applications will have the flexibility to perform multiple operations in the shopping cart or on a sales order before persisting the information in the database. The Web services have additional flags to enable pricing and eligibility/compatibility workflows as needed. By optimizing the subscription web services, unassisted channels (eCommerce application, IVR, etc.) will experience a quicker response.

REST APIs for Universal Customer Master

This feature provides scalable and flexible integration approach using REST APIs for Inbound UCM processes using JSON format and outbound REST to publish JSON format messages to external systems.

Siebel Web Tools – MVG/Tree/Pick Applet Wizards

New object wizards in Web Tools that allow developers to quickly create MVG, Pick and Tree Applets, improving productivity and overall developer experience.

For more information on Siebel CRM Release Updates:

• Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
• Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations.