We are excited to announce open support for all Oracle databases that are currently in premier support, including the revolutionary Oracle database 23ai. With the Siebel CRM 25.2 Release Update and above, you can run your Siebel CRM against Oracle database 23ai, we also include the required database connector into the installation in order to greatly streamline deployment ability.

The benefits of the Oracle database 23ai are numerous and span various aspects of database management, application development, performance, and security. Here’s a breakdown of some key advantages that can be taken advantage of by Siebel CRM deployments.

Enhanced AI Integration

  • AI Vector Search: This standout feature allows you to store and efficiently search semantic content from unstructured data like documents and images using vector embeddings. This enables more context-aware and nuanced data interactions, powering applications like recommendations and semantic data correlation.
  • Integrated AI/ML capabilities: Oracle database 23ai allows you to train, deploy, and run machine learning models directly within the database. This reduces the need for external AI platforms, lowers latency, and streamlines AI/ML development and deployment.
  • Real-time Analytics: By integrating AI algorithms within the database, Oracle database 23ai facilitates real-time analytics and decision-making, eliminating the delays associated with external data processing.

Simplified Application Development

  • Enhanced SQL: Oracle database 23ai introduces several SQL enhancements, including new data types (Boolean, Vector), easier GROUP BY and HAVING clauses with aliases, direct joins in UPDATE and DELETE statements, and the IF [NOT] EXISTS DDL clause for easier object management.

Improved Performance and Scalability

  • True Cache: This in-memory, consistent, and automatically managed cache can be deployed in the mid-tier to significantly improve read performance and application scalability by offloading read-only workloads from the database.
  • Automatic In-Memory Management: Features like Automatic In-Memory Sizing and Automatic Enablement of In-Memory Features optimize the in-memory column store for better query performance with less manual tuning.
  • Fast Ingest Enhancements: Improvements to Memoptimized Rowstore Fast Ingest allow for faster data loading with support for partitioning, compression, and direct in-memory population.
  • Priority Transactions: This feature allows prioritizing certain transactions, ensuring critical operations are processed with lower latency.

Enhanced High Availability and Manageability

  • Raft-based Replication in Globally Distributed Database: Provides fast (sub-3 seconds) failover with zero data loss in case of node or data center outages in globally distributed environments.
  • Automatic Transaction Rollback: Prevents long-running, uncommitted transactions from blocking other operations by automatically rolling them back.
  • Shrink Tablespace: Allows reclaiming unused space in bigfile tablespaces, optimizing storage utilization and reducing costs.
  • Improved TNS Error Messages: More detailed error messages simplify troubleshooting connection issues.
  • SQL Analysis Report: An easy-to-use feature that helps developers write better-performing SQL statements.

Cloud Optimization

  • Oracle database 23ai is optimized for cloud environments, ensuring scalability, flexibility, and cost efficiency.
  • It’s readily available on Oracle Cloud Infrastructure (OCI) and the Autonomous Database.

Oracle database 23ai aims to simplify data management, accelerate application development, enhance performance and security, and seamlessly integrate AI capabilities into enterprise databases, providing a modern and powerful platform for various workloads.

To see which Siebel CRM releases Oracle database 23ai and other products, standards and operating systems are certified with Siebel CRM, please visit My Oracle support certifications tab.  For current Siebel CRM releases, Certifications are listed under “Siebel Industry Applications 25”.  Note these were listed under Siebel Enterprise Server in the past.