Details of the latest Siebel CRM 25.4 Release Update under the Continuous Delivery Model. This Update was GA on 21st April, 2025.

This Update contains the following new features and delivers lots of key bug fixes.

Siebel CRM and Fusion Knowledge Management Integration

The integration of Siebel CRM with Fusion Knowledge Management allows a service agent to capture, organize, manage, and make use of the knowledge and expertise inside an organization more effectively.  Not only can Knowledge Management be used to solve employee and customer issues, but it also offers capabilities that help organizations manage and access their knowledge better, with search and content management.

The tight integration with Siebel CRM will enable easy access for users to search, read, rate, and suggest changes to the knowledge articles while staying within the Siebel CRM application.

Enhanced Authentication for Siebel Email Response

This enhancement brings OAuth 2.0 authentication to outbound SMTP communication for email, a requirement for Microsoft Office 365 mail servers. By implementing OAuth 2.0, the system ensures secure and authenticated email communication.

Siebel Clinical Trials

Dashboards

Siebel Clinical Trials dashboards provide a centralized information that manages risk, increases efficiency, and improves insight. The goal is to improve study forecast by providing insights into the progress of trip reports ang key milestones.

Dashboards will help to improve focus for study managers by displaying real time insights, visualized data, and help in key decision making. Users will have increased productivity through consolidated study and site details without requiring navigation to multiple screens.

Milestones

CTMS Milestones introduces a new level of organization and control to clinical trials. This feature allows users to define, create, track, and close critical events within a trial, providing a comprehensive project tracking system.

Key benefits include:

  • Improved Study Efficiency
  • Centralised management and setup of milestones across all clinical trials
  • Provide end-to-end visibility to trial progress and risks

 

For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations.