Oracle Smart View for Office (Windows) and Cloud Enterprise Performance Management

Watch the Customer Connect recording presented by Gebril Abdellatif and Wala’a Safeudien. A copy of the presentation can be downloaded from this link, too.

Oracle Smart View for Office provides a common Microsoft Office interface for  Oracle Cloud EPM, Essbase and other Oracle  data providers. This session covered common issues and troubleshooting tools for Oracle Smart View. It also provided information on installation, extension, connection, performance issues and some troubleshooting tools such as Smart View Diagnostics, Health Checks and tools like Fiddler to resolve issues. Additional resources for self-managing your Smart View deployment was also discussed in the webinar.

Session covered the following topics:

  • Overview of Smart View
    • Features
    • Components
  • Troubleshooting Tools
    • Smart View Diagnostic Tools
    • Smart View Health Check
    • Third-Party Tools
  • Common Issues
    • Installation & Extensions Update Issues
    • Connection & Login Issues
    • Performance Tips

Oracle Smart View for Office is available in two deployments.

  • Oracle Smart View for Office (Windows)  –  this presentation covers only Oracle Smart View for Office (Windows).
  • Oracle Smart View for Office (Mac and Browser)

Troubleshooting Tools:

  • Smart View Diagnostic tools collects log files and  screenshots which can be sent to Oracle Support.
    • Diagnostic information will used by Oracle Support to troubleshoot the issue, provide a root cause analysis and to suggest solutions.
    • To reduce time to resolve the issue, attach troubleshooting information to service request early when it’s created.
    • To enable Diagnostic Tools – the Smart View Diagnostic Tools located in the Diagnostics group in  the Smart View ribbon
      • Go to: Smartview -> Options -> Logging:
      • Check: Show Diagnostic Group on Smartview Ribbon
  • Smart View Health Check
  • A third-party tool like Fiddler Trace or Wireshark can be  used to troubleshoot Smart View network issues.

 

Refer to the Customer Connect recording  for more details.