Attention: OCI Support – The Service Request (SR) Creation Process for ‘Account Provisioning, Billing, Termination and Abuse and Cloud Account Administration’ has changed

November 3, 2023 1 minute read

Sr Principal Technical Support Engineer

This announcement is intended for all the Cloud Customers who use My Oracle Support (MOS) to create service requests under the following entries:

These entries are now centralized improving the problem type’s granularity under the Service called: “Oracle Cloud Infrastructure“.

Please review and bookmark the following knowledge article for more information:

OCI Support – The Service Request (SR) Creation Process for ‘Account Provisioning, Billing, Termination and Abuse and Cloud Account Administration’ has changed (Doc ID 2976838.1)

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Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.