The original PeopleSoft Chatbots offer lot of great business value, but they were limited in what they could do. The problem was that they were broken into individual business functions. To ask an absence question you had to open the Absence Chatbot. To ask a question about expenses, you had to open the Expense Chatbot and so on. The functionality was great, but finding the right bot to use was time consuming. They were all available on tiles and components with the hope they would be easy to find, but still, if you were in a bot and wanted to ask a question for another bot, you had to shut it down, find the other bot and launch it.
Problem solved. Welome the new PeopleSoft Digital Assistant. Behind the scenes, a group of talented bot engineers took the many PeopleSoft Chatbots and turned them into a single PeopleSoft Digital Assistant. That means one chat interface for all the chatbot functionality. Of course, you can’t do something this big without giving it a name, so we did. It’s called the PeopleSoft Intelligent Chat Assistant from Oracle or PICASO.
PICASO can be placed on any PeopleSoft homepage, dashboard or component and serves as the one-stop place to go for the PeopleSoft conversational interface. Out-of-the-box, you'll find it in the lower right corner. You can ask PICASO many questions like ‘What is my vacation balance’, ‘What is my January payslip’, ‘What is my most recent expense’, and many more. The digital assistant interprets the question and routes it to the appropriate PeopleSoft skill. If it’s not sure which skill to invoke, it will prompt you to choose which to use.
Just like the original chatbot skills, the PeopleSoft Digital Assistant is found in the Oracle Digital Assistant (ODA) Skill Store and gives you the options of extending the delivered skills and building your own custom skills. Of course, an ODA license is required.
Keep up to date with PeopleSoft digital assistants on the Chatbot Key Concept page.