Effective January 1, 2023, regulatory and legislative support – including related product updates and fixes – for select PeopleSoft Global Payroll country extensions will move to Market Driven Support (MDS) provided by Oracle Customer Success Services (CSS).
In a global climate of regulatory fluctuations, CSS aligns the value of ongoing support with the cost of delivering highly variable and unpredictable regulatory updates. With this change, country extensions will be supported through a more sustainable model and one that is directly responsive to customer demand. Customers will continue to receive legislative updates from the same experienced Oracle product team. However, with CSS, customers will determine which countries or localizations merit ongoing support based on the value added to their business, rather than relying on Oracle to make that decision universally for all customers in that region.
To make the transition to CSS, select delivered country extensions will officially move to Sustaining Support as of January 1, 2023. Customers that want to continue to receive regulatory updates after this date will need to 1) remain current on maintenance for the PeopleSoft Payroll bundle or the individual Global Payroll country extensions (if purchased prior to the bundle) and 2) work with CSS to purchase support for each desired country. Customers may choose to purchase MDS for any, all, or none of the countries offered.
Customer demand and participation will factor into the fee of the service for a given country and whether the program for a particular country will continue.
The impacted countries by this announcement include the following:
Australia, China*, France, Hong Kong*, India, Japan, Malaysia*, New Zealand, Singapore, Spain, Switzerland, United Kingdom.
Some noteworthy exclusions:
What do you need to do if you run PeopleSoft Global Payroll?
This announcement only impacts your PeopleSoft Global Payroll deployment if you plan to continue to use any of the above listed country extensions beyond January 1, 2023. In which case, the following is recommended:
- Take an inventory of all the delivered PeopleSoft Global Payroll country extensions that you currently use and are listed above.
- Determine if each country is an area that will either decrease, increase, or remain the same for your organization’s employee population in the foreseeable future.
- Contact Oracle’s Customer Success Services and request a quote for support for only the countries you want to continue using.
*Note: As of January 1, 2026, MDS for Global Payroll China, Hong Kong, and Malaysia country extensions by CSS is no longer offered.
Resources
- Review the Frequently Asked Questions document updated as of June 1, 2026
- Contact the Oracle Customer Success Services team
- Contact your Oracle On Premise Applications Sales Representative – if you do not know who your representative is, contact russell.broom@oracle.com
- Oracle Applications Lifetime Support Policy