Analytics AI strategy update—ERP, HCM, SCM, and CX

March 21, 2024 | 3 minute read
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Although past performance is no guarantee of future success, taking stock of what’s happening in your business is an invaluable way to assess progress. Customers using Oracle Fusion Cloud ERP, HCM, SCM, or CX can gain an advantage using Oracle Fusion Analytics apps. Built on Fusion Data Intelligence (FDI), the platform powering the next generation of Oracle Fusion Analytics applications, these tools are designed to help you use data to make better decisions.

Oracle Fusion Analytics primer

We delivered Oracle Fusion Analytics applications in four functional areas: ERP, HCM, SCM, and CX. They share an emphasis on:

  • Prebuilt data integrations from diverse sources including Fusion Apps and non-Oracle applications and services
  • Ready-to-use analytics based on the specific business requirements of each domain
  • AI-powered features that provide actionable information to decision makers
  • Easy access, meaning you don’t have to be an analyst or data scientist to use them

We are now enhancing FDI and all Oracle Fusion Analytics applications with new capabilities that will deliver additional benefits across ERP, HCM, SCM, and CX.

ERP: Oracle Accounting Hub Analytics

Let’s level set by defining the role of two important financial management applications. First, Oracle Accounting Hub helps companies with disparate ERP systems automate consistent, standardized accounting using an enterprise-wide chart of accounts. Second, Fusion ERP Analytics helps finance, procurement, and project professionals uncover opportunities to improve profitability, working capital, and expenditures. Now, we’re adding automated integration between the two applications: Accounting Hub Analytics will provide finance teams prebuilt KPIs that offer comprehensive views across all their accounting data.

HCM: HR Helpdesk insights and benchmarking

Oracle HR Helpdesk, part of Oracle Fusion Cloud HCM, is a service request and case management solution that helps deliver quick, consistent, and intelligent HR services to every employee. Fusion HCM Analytics will add support for HR Helpdesk data, offering new KPIs and prebuilt dashboards to help stakeholders better understand employee needs.

For people leaders, new peer-to-peer benchmarking in Fusion HCM Analytics will enable comparative analysis of team member performance. Peer groups will be configurable and data will show employee engagement scores, service-ticket quota attainment, service tickets closed, revenue, profit, and other key metrics.

SCM: manufacturing analytics

Consolidating supply chain and manufacturing data in one place helps organizations see the changes needed to streamline production, increase productivity, and satisfy customers. Fusion SCM Analytics will expand support for manufacturing analytics capabilities, which provide customers with timely insights into work-order performance, shop-floor efficiency, and plan-to-production processes. Planning-analytics capabilities will also increase visibility into supply and demand data, allowing teams to better optimize supply chains to meet customer demand.

CX: native support for Salesforce data

Connecting data from across the enterprise—plus external sources—in one unified model creates new levels of transparency and utility. Fusion CX Analytics will add native support for Salesforce data, enabling customers to reduce friction, get more value from analytics, and assess business performance across multiple applications.  

Summing up

High performing companies make it a standard practice to use analytics in decision-making. That’s why Oracle Fusion Analytics delivers a combination of domain expertise, technical innovation, and data (notably data generated by Fusion Apps) to give ERP, HCM, SCM, and CX customers a ready-made analytics advantage. It helps you ask better questions about your business—and get better answers. Experience it yourself in as few as 10 days and deploy it in as few as 90 days.

See below for more details on specific features, updates, and further reading. Or, if you’d prefer to speak with someone from Oracle Sales, click the “Learn more” button.

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Fusion Development

The Fusion Development team is responsible for building, maintaining, and driving innovation on the Oracle Fusion Cloud Applications Suite, which includes Oracle ERP, EPM, SCM, HCM, and CX. Its members are based throughout the world with central offices in the US, India, Mexico, The Philippines, and Romania.

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