If it wasn’t crystal clear before, it should be now: Oracle is making big bets on AI and delivering innovation to Fusion Apps customers. This theme was central to the Fusion Apps keynote at Oracle Cloud World where we announced 50+ role-based AI agents to help execute frequent, repetitive tasks. We also shared three new demo videos showing AI agents at work in Oracle Fusion Cloud ERP, HCM, and CX. Now, stand-alone, narrated versions are available to you.
These demo videos may contain forward-looking statements. For specifics on feature delivery dates, check out the latest product roadmaps.
1. Document IO agent in Oracle Cloud ERP
This demo starts with an end user who has an urgent need to buy video production services while on a business trip to Japan. It shows the document IO agent ingesting a photo of a handwritten sales quote, automatically creating and routing a purchase requisition, and then prompting a buyer to confirm sub-account details. It concludes with invoicing and payment in Oracle Accounts Payable. Watch the demo video on Oracle VideoHub.
Why it matters: This showcases how an AI-powered autonomous agent can transform work by helping to accelerate processes, eliminate manual effort, and reduce errors while allowing for human oversight and supervision. The new document IO agent processes unstructured data—from a photograph and text in an email—and provides the intelligence, translation, and mapping necessary to trigger actions in Fusion Apps. It helps to automatically identify the correct sub-account codes before getting final confirmation from the expert buyer. Automation continues through accounts payable, where the document IO agent can ingest and process the resulting invoice from a new supplier. Importantly, it also generates a properly formatted remittance advice document.
2. Benefits analyst agent in Oracle Cloud HCM
This demo shows a US-based employee getting help from an AI agent during annual benefits enrollment. It starts with an employee asking general, high-level questions about costs and upcoming benefit changes. Interaction progresses to more complex, plan-specific questions that help the employee make informed choices. Watch the demo video on Oracle VideoHub.
Why it matters: This demo highlights one of the typical ways that we’re embedding AI agents across all of Fusion Apps—i.e., using the context of the application and data about a specific user to deliver targeted help. In this case, enrollment guidance is based on the company’s benefit plan documentation as well as the employee’s tenure, place of residence, previous health plan, eligibility, and more. The demo also shows some of the measures we’re taking to help with transparency and accuracy. In this scenario, the AI agent offers the employee details on each information source and the opportunity to drill down for more detail. Importantly, it shows that Oracle AI can help employees get the information they need without extensive searching and sifting through lengthy documents.
3. Sales automation in Oracle Cloud CX
In this demo, a sales rep for an electric generator company is looped into an email conversation with a customer who needs assistance. The rep leans on Oracle AI to help her respond to the customer, generating a sales proposal with optimal discount levels and other follow-up items. Watch the demo video on Oracle VideoHub.
Why it matters: This demo shows how Oracle AI works across front- and back-office applications in the Fusion Apps suite. The sales rep in the demo gets a 360-degree view of the customer, including their current subscriptions, past orders, invoice history, and more. You can see Oracle AI working in the context of a business flow—rather than being bolted on as part of a separate application—to help users meet sales and profit-margin objectives.
Summing up
These demo videos give you visibility into how we’re embedding Oracle AI, including AI agents, across the complete suite of Fusion Apps. They show how Oracle AI has moved beyond simple, generative use cases. Instead, we’re use AI agents to help drive higher levels of automation, improve business processes, and deliver a more satisfying user experience.
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