Waiting to get answers to basic “how to” questions can be frustrating. We’d like to improve this process by quickly connecting customers with the right resources that can help them make the most of Fusion Apps. So, we’re changing how we handle information-related support inquiries. Starting in mid-April, all General Guidance questions (e.g., “how to”) are being answered via Oracle Cloud Customer Connect (OCCC).
The power of OCCC
OCCC features extensive documentation, a powerful new search engine, and a robust peer network that can help answer many questions more quickly and easily than My Oracle Support (MOS). If you haven’t spent time on OCCC recently, you should check it out. There are now 350,000 users, including experts from Oracle, partners, and customer organizations. It allows you to ask questions, suggest product refinements that can influence roadmap direction, and more. And it’s available 24/7, so there’s no waiting.
General Guidance examples
To give you a sense of the types of questions OCCC can best help with, here are examples of recent General Guidance questions across various Fusion Apps capabilities:
- Recruiting
- Can we make SSN and DOB required before moving to HR?
- How can we rename the Field of School in Job Application Flow?
- Is it possible to designate a third-level manager as the approval authority for the job recruitment?
- How to determine if a notification is sent manually or automatically?
- Commerce
- How to hide a product from a user search in the storefront?
- What is the IP of the SSE server and which port is running?
- Can image auto-scaling be used with external URLs?
- Why don’t some products have a price after assigning a value to the price field?
- Sales
- How to import Geographies for specific countries?
- What fields are not auditable in Audit Report?
- Can we define Yearly Quota instead of Quarterly Split?
- Why is a Partner account accessible to Sales users?
Additional resources
Here are some additional resources to help you use OCCC for General Guidance support:
- FAQ for using Cloud Customer Connect for General Guidance Questions (PDF download)
- FAQ on Customer Success at Oracle
- Check OCCC for recorded and upcoming live webinars on this support process change
Related posts you might like
- Just out—ERP, EPM, HCM, SCM, CX, Analytics 23B roadmaps
- Automating application security and audits
- Introducing the Oracle Applications Platform
If you’re an Oracle customer and want to get new stories from The Fusion Insider by email, sign up for Oracle Cloud Customer Connect. If you’re an Oracle Partner and want to learn more, visit the Oracle Partner Community.