Why Do AI Agents Need Tools?
Imagine having an AI assistant that can answer questions, send emails, look up business information, or perform calculations – all within a single chat window. Fusion AI Agent Studio enables this by allowing AI agents to use tools. Think of tools as secure connectors that bridge your agent to essential systems, databases, APIs, and business processes. While AI agents can engage in simple conversations on their own, it’s the use of tools that transforms them into powerful helpers, capable of performing real business actions.
What Are Tools?
Tools are reusable integrations you assign to agents within Fusion AI Agent Studio. With tools, agents can:
- Access backend systems such as business objects from Fusion Applications
- Interact with external APIs to pull data from third-party systems
- Execute business transactions (like updating records or sending notifications)
- Perform advanced operations, increasing agent intelligence and value
With tools, your agents can automate tasks, fetch or update data, and deliver more intelligent, business-focused responses -all while maintaining compliance and data security.
Supported Tool Types
Note: Tool availability may vary by release. Always review the latest supported tools directly in Fusion AI Agent Studio for your environment. The list below is current as of release 26A.
1. Calculator Tool
Enables agents to perform accurate mathematical operations on-the-fly, providing users with immediate answers.
2. Email Tool
Allows the agent to compose and send emails to human recipients, automating communications as part of a workflow.
3. Business Object Tool
Empowers agents to retrieve or update data within Fusion business objects, leveraging the Fusion OpenAPI specification for secure access.
4. User Query Tool
Facilitates data queries based on the end user’s session context, helping agents deliver more personalized responses.
5. Document Retrieval Tool (for RAG)
Allows agents to upload or reference unstructured documents to ground responses based on company policies and knowledge assets using retrieval-augmented generation.
6. Multi-file Processor Tool
Enables agents to read and process attachments from chat sessions or files uploaded during runtime -supporting more complex interactions.
7. MCP (Model Context Protocol) Tool
Provides a secure, standardized way for agents to communicate with external MCP-compliant servers, exchanging structured requests and responses without extra integration effort.
8. External REST API Tool
Gives agents access to any public REST API, allowing seamless integration with external data and functionality.
9. Deep Link Tool
Empowers the agent to guide users directly to specific Fusion forms or pages, pre-populated with relevant context to streamline business processes.
Final Thoughts
Tools are what transform Fusion AI agents from conversational bots into true business accelerators. By connecting your agents to key systems, APIs, and data sources, you unlock new levels of automation, efficiency, and user satisfaction across your enterprise.
