article by Asaf Lev, August 2020
Answer intents in Oracle Digital Assistant skills integrate frequently asked questions to a user – bot conversation. Frequently asked questions is neither a new concept nor is it a chatbot specific concept, which means that resources exist on the web for chatbot developers to use as a starting point.
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In this article we will show how you can use Node.js to scrape existing frequently asked questions from a website and save it in a format that you then can import as answer intents to an Oracle Digital Assistant skill
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