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TechExchange: How To Convert Q&A Modules In Oracle Digital Assistant To Answer Intents

Frank Nimphius
Master Principal Product Manager

article by Asaf Lev, April 2020


The answer intent feature has been introduced to recent versions of Oracle Digital Assistant (ODA) and is available in ODA 19.4.1 and for Oracle Digital Assistant versions executing on the Oracle Cloud Infrastructure (OCI).

Improvements to Oracle's intent resolution engine made it possible to provide questions and answers as intents. In this setup, utterances added to an intent are used to train the model so that the model is able to display the answer with the highest confidence it has. 

Questions and answers defined for the Q&A framework differ from answer intents in the format of the imported CSV documents and, of course, the configuration for tuning the understanding the model has. But there are similarities as well, like questions that also could have alternative questions associated to an answer.  This article provides instructions and a utility to convert Q&A modules to answer intents. 



Download the QnA to Answer Intent Conversion Utility (ZIP)

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