article by Martin Deh, April 2020
Using a bot on a website or web application often requires to apply web design patterns to the messenger to better integrate and to meet user expectations.
Good to know in this context is that customizing the web messenger user interface has become easy in the new Oracle Web SDK. This article explains how you can create a drop down menu for bot users to start a specific conversation. The idea of a drop down menu is to provide a fixed option as a short cut for users to get to the information or conversation they want.
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