article by Asaf Lev, April 2020
updated, May 2020 for Oracle Web SDK 20.51 and later
A good practice for messages in a bot conversation is to keep them short. Messenger have a limited area for displaying messages, so longer text responses cause the user to scroll as they read. Often also the full message is not needed for a user to understand and continue. This article explains how you can optimize longer bot messages displayed in the Oracle Web Messenger client to only show the message in full if the user clicks on a link or button.
Image 1: Long message with hidden paragraphs
Image 2: Expanded message with hidden paragraphs displayed