article by Vincent Heinink, December 2020
—- updated version, May 2021
Oracle Digital Assistant allows a single Digital Assistant to be accessible on a wide variety of channels such as Web, MS Teams and Slack [1]. All without any code change. It also allows you to selectively customize and take advantage of features specific to the channel. This can be done without compromising the compatibility and reusability.
This article shows some examples of what can be done on the web.
If you're interested in other channels check out [2].
The Oracle Web SDK [3] is a feature rich client web client that can be placed on your website. It has features like voice and is highly customizable. Next to various feature flags and css styling options, it has delegate options that allow the front-end developer to customize behavior. As an example the following customizations are made:
- Showing a typing indicator between certain bot responses (default is till first bot response)
- Allowing links to also send back postback actions to ODA
This video shows both examples (Download MOV)
Resources
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