At Oracle, customer success is our North Star. Customer success guides our decision-making and our actions, and it’s how we measure our own success. So when organizations choose to partner with us, we work with them across their journey, from helping them select the best services for their businesses to ensuring seamless adoption of, and value realization with, Oracle technology all while driving attainment of their business goals on an ongoing basis.
The reality is that most enterprises today are leaning into hybrid or multi-cloud strategies, as this allows them to take advantage of best-in-class cloud solutions and services to support their unique business needs across the organization. This creates added complexities—so many larger organizations require higher touch support to ensure that data flows seamlessly across the business, and people, processes, and systems are integrated and aligned for the best possible outcomes.
Oracle has invested in delivering services that help customers with complex architectures thrive in the cloud—including Oracle Advanced Customer Services (ACS). Our mission is to help our hybrid cloud customers accelerate time to value, mitigate risk, and achieve their desired business outcomes as they evolve and grow with Oracle. To do this, we deliver post go-live, Day 2 services to support and manage our customers’ mission-critical workloads across SaaS, OCI, Cloud at Customer, and hybrid cloud deployments. And by providing best-in-class expertise and tooling, we help organizations maximize return on investments in Oracle products and services.
Trusted Partner for Oracle Cloud
Today, the ACS team partners with more than 6,000 Oracle customers by dedicating teams of technical account managers and experts who understand our customers’ environments in depth. For example, Kingold Group is a multinational enterprise with core businesses in healthcare, real estate, and hospitality. Oracle ACS securely manages its Cloud at Customer deployment as a trusted partner. “During our digital transformation, Oracle Advanced Customer Services has been a great help. They have been helping me all the way from infrastructure management, to security, and they allow me to focus on the future,” says Steven Chang, CIO of Kingold Group. Not only can the Kingold team now focus more on addressing business challenges, they can now focus on growing their business. Steven says, “We managed to get 16X the performance for critical report processing and cut the cost by 44%. It’s simply just faster and cheaper.”
We aim to serve as trusted advisors to build long-term relationships, and our greatest reward is seeing our customers succeed with Oracle. As another example, the Save the Children organization provides humanitarian support for children with education, healthcare, and emergency services. They utilize Oracle HCM SaaS to support their global efforts. ACS delivers personalized support with a technical account manager and provides help desk, testing, and remediation services. According to Naridner Pangli, Global Project Lead, the ACS team provides not only the breadth but the depth of knowledge that you need for a true third line of support. “ACS team has become a trusted advisor as an ongoing partner”.
By delivering exceptional services, we earn our customers’ trust and build long-term relationships that drive their success today, and in the future.
To learn more about Oracle Advanced Customer Services visit oracle.com/acs.