In today’s digital landscape, organizations can’t afford to stand still. The journey to the cloud, like business transformation itself, is ongoing and ever evolving, spanning infrastructure, platforms, and SaaS applications. Oracle Customer Success Services (CSS) are designed to help you not only deploy and manage Oracle technology, but also to thrive continuously, even as infrastructure, applications, and requirements shift. And now, that partnership extends boldly into the world of Multicloud.
Holistic Support & Deep Product Integration
Oracle CSS is deeply integrated with Oracle’s own product development teams, ensuring customer feedback is always influencing innovation. By bringing together implementation, operations, education, digital guidance, and support, CSS provides a unified “one Oracle” approach designed for real business results.
Key CSS Service Pillars:
- Implementation: Fast-tracking deployment with best practices, accelerators, and expert hands-on help.
- Run & Operate Services: Maximize value and minimize risk with flexible management tailored to your cloud’s Day 2 operations.
- Education Services: Continuous learning, from in-app guidance to on-demand training and certifications.
- 24/7 Global Support: Rapid, expert answers for both cloud and on-premises needs.
- Technical Account Management (TAM): Dedicated strategic guidance and advocacy to maximize value, reduce risk, and accelerate success.
- Innovation Studios: A global network empowering customers and partners to co-innovate with Oracle experts, harness the power of AI, and turn bold ideas into transformative business results.
- Oracle AI Customer Excellence Center: A global hub where customers can validate complex multicloud architectures, run proof-of-concept demos, and collaborate with Oracle experts to ensure their most advanced network and AI solutions perform seamlessly across any environment.
- Collab AI: An AI-powered collaboration platform that automates and accelerates modernization to Oracle’s multi-cloud and hybrid-cloud environments, empowering customers with intelligent operations, built-in governance, and faster, lower-risk transformation.
Empowering Multicloud Strategies & Freedom Without Compromise
As enterprises embrace diverse cloud architectures, Oracle stands out with true multicloud capabilities. Oracle doesn’t just interoperate, it enables its industry-leading database and cloud services to run inside major cloud providers.
How Oracle CSS Supports Multicloud Success:
- Multicloud Products: Innovate faster with Oracle Database anywhere: Microsoft Azure, Amazon Web Services (AWS), Google Cloud, or seamlessly connected with Oracle Interconnect.
- Architectural Flexibility: Split-stack (database on OCI, apps elsewhere), single-stack, app-to-app/SaaS integration, and distributed workloads—all supported.
- Unified Management & Security: Standardize operations, governance, and layered security across heterogeneous cloud environments.
- Training for Skill Portability: Free multicloud certifications and tools for comparing OCI with Azure, AWS, and Google Cloud.
- Compliance & Data Residency: Leverage Oracle’s expansive cloud region footprint to meet regulatory needs with confidence.
Customer Success Stories
See how organizations like yours are partnering with Oracle to accelerate transformation, including achieving as much as 30% lower costs, modernizing operations, and achieving lasting results. Explore real-world customer stories in the How organizations like yours are partnering with Oracle to succeed section.
A True Strategic Partner for Your Evolving Enterprise
What sets Oracle CSS apart isn’t just technical expertise, it’s our relentless focus on partnering with customers for sustained, ongoing value. Thousands of CSS experts unite under one mission: to make every Oracle customer a reference, a success story, and an innovator, no matter how complex, global, or hybrid their environment. For us, customer success is what matters most.
Standing Out in the Cloud Ecosystem
Recognized as a leader in multiple Gartner Magic Quadrants, Oracle is the only hyperscaler offering more than 200 AI and cloud services across public, hybrid, and dedicated deployments. Oracle’s multicloud strategy offers freedom and high performance, while avoiding the trap of vendor lock-in. Customers can modernize, scale, and integrate as business demands, without a complete migration or loss of advanced Oracle database features (Autonomous, RAC, Exadata, etc.).
Ready to unlock the full potential of Oracle across any cloud?
Transformation never stops. With Oracle Customer Success Services and industry-leading multicloud flexibility, your organization can adapt, innovate, and stay ahead of the competition. Partner with Oracle to access the right expertise, maximize every technology investment, and unlock new possibilities across any cloud. Connect with your Oracle Customer Success Manager or click click the “Get Started with CSS – Contact Us” button located near the bottom of the page to discover how Oracle CSS can help you innovate, optimize, and thrive, wherever your cloud journey takes you.