The Oracle Access Governance application is now available in the ServiceNow® Store. The joint solution streamlines access requests, enforces policies, and automates provisioning for enterprise users from the popular ServiceNow IT Service Management (ITSM).

Oracle and ServiceNow are enhancing identity governance and IT service automation through new integrations between Oracle Access Governance and ServiceNow’s ITSM.

The collaboration includes the release of a new Oracle Access Governance catalog app in the ServiceNow Store, allowing customers to manage and fulfill access requests directly from within the ServiceNow catalog interface. Additionally, Oracle has delivered a user management integration between Oracle Access Governance and ServiceNow, enabling seamless identity lifecycle updates between the systems.

These innovations empower ServiceNow and Oracle joint customers to unify identity governance and IT service ticketing workflows, reduce manual effort, improve compliance, and accelerate user access to critical business systems.

Key Use Cases and Capabilities

Oracle Access Governance Catalog Embedded in ServiceNow

Customers can now bring Oracle Access Governance’s access catalog—including roles, access bundles, and individual entitlements—into the ServiceNow request portal, enabling users to request access through familiar ServiceNow catalog interface.

End-to-End Access Request Fulfillment

Users initiate access requests in ServiceNow, which are routed through ServiceNow’s workflow engine and with automated segregation of duties (SoD) compliance checks performed by Oracle Access Governance.

Policy-Based Approval and Provisioning

Once approved, Oracle Access Governance provisions access based on predefined policies, enabling appropriate access to be granted quickly and securely.

Real-Time Status Updates and Audit Trail

Provisioning status and request lifecycle details are automatically updated in ServiceNow, giving IT and business teams real-time visibility and a unified audit trail.

User Management Synchronization with Oracle and ServiceNow

A new connector keeps user data in sync between ServiceNow and Oracle Access Management, streamlining identity lifecycle management scenarios and maintaining identity integrity across systems.

Joint Value for Oracle and ServiceNow Customers

This integrated solution offers a powerful combination of identity governance provisioning and compliance automation, enabling enterprises to:

  • Unify governance policies and operational execution through seamless platform interoperability between ServiceNow and OAG
  • Centralize identity access requests of Oracle Access Governance managed systems within the existing ServiceNow ITSM interface
  • Reduce ServiceNow application onboarding time through Oracle Access Governance identity orchestration, helping to eliminate manual application onboarding effort
  • Automate access request and provisioning through Oracle Access Governance’s role-based, policy-based, and attribute-based access control and access bundle request catalog
  • Improve compliance and security with continuous Oracle Access Governance SoD checks and audit-ready logs
  • Deliver consistent user experiences across ServiceNow ITSM and Oracle IGA cloud environments

City & County of San Francisco (CCSF), the commercial, financial, and cultural center of Northern California, United States, is one of the first to benefit from the new integration.

“Oracle Access Governance’s integration with ServiceNow has been a game-changer for us,” said Chinna Subramaniam, Director, IAM & Directory Services at City and County of San Francisco (CCSF). “Our employees can now request access to Oracle Access Governance managed systems directly through ServiceNow, and the approvals, SoD checks, and provisioning happen automatically behind the scenes. We’ve cut onboarding time by more than half and dramatically improved our ability to enforce access policies.”

“Our expanded partnership with ServiceNow simplifies how organizations manage ITSM access requests while strengthening governance and compliance,” said Pavana Jain, Vice President of Product Strategy and Product Management, Oracle Identity & Access Management. “With Oracle Access Governance embedded into the ServiceNow application catalog, customers can accelerate access request and provisioning, reduce risk, and maintain a consistent audit trail—all without leaving their familiar IT service interfaces.”

“By integrating Oracle Access Governance OCI cloud-native service capabilities into the ServiceNow AI Platform, we’re giving customers the tools to automate and provide secure access at scale,” said Rahul Tripathi, Group Vice President and General Manager, ITSM at ServiceNow. “This collaboration supports joint customers in unifying ITSM operations and identity governance – improving agility, compliance, and user experience.”

The Oracle Access Governance Catalog Application is now available in the ServiceNow Store, and the integration is available to all ServiceNow and Oracle Access Governance customers.

For more information on Oracle Access Governance, see the following resources:

 

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