What Problem Type Should Be Chosen When Creating a Service Request for 'Oracle Analytics Cloud - BI'

November 3, 2023 | 1 minute read
Tanya Heise
Sr Principal Technical Support Engineer
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Attention: For those of you who create service requests with Oracle Support, you will notice that the Oracle Analytics Cloud support team have updated the problem selections that you can choose in the Service Request process. This was done to make it easier for customers to choose the correct problem type and get routed to the appropriate team for best assistance.

For more information, please refer to the following knowledgebase document. Bookmark it so that you can refer to it, when needed.

What Problem Type Should Be Chosen During Oracle Analytics Cloud - BI SR Creation (Doc ID 2984100.1)


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Tanya Heise

Sr Principal Technical Support Engineer

Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.


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