Attention: For those of you who create service requests with Oracle Support, you will notice that the Oracle Analytics Cloud support team have updated the problem selections that you can choose in the Service Request process. This was done to make it easier for customers to choose the correct problem type and get routed to the appropriate team for best assistance.
For more information, please refer to the following knowledgebase document. Bookmark it so that you can refer to it, when needed.
What Problem Type Should Be Chosen During Oracle Analytics Cloud - BI SR Creation (Doc ID 2984100.1)
To assist in locating an article of interest for future reference, consider adding a bookmark.
To Bookmark - click on the star to the left of the title.
Once bookmarked the star will become yellow, and the article can be quickly accessed from the "Favorites" drop down menu.
Sr Principal Technical Support Engineer
Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.