Attention: OCI Support - The Service Request (SR) Creation Process for 'Account Provisioning, Billing, Termination and Abuse and Cloud Account Administration' has changed

November 3, 2023 | 1 minute read
Tanya Heise
Sr Principal Technical Support Engineer
Text Size 100%:

Attention: OCI Support - The Service Request (SR) Creation Process for 'Account Provisioning, Billing, Termination and Abuse and Cloud Account Administration' has changed.

This announcement is intended for all the Cloud Customers who use My Oracle Support (MOS) to create service requests under the following entries:

  • Account Provisioning, Billing, Termination and Abuse
  • Cloud Account Administration

These entries are now centralized improving the problem type's granularity under the Service called: "Oracle Cloud Infrastructure".


Please review and bookmark the following knowledge article for more information:

  • OCI Support - The Service Request (SR) Creation Process for 'Account Provisioning, Billing, Termination and Abuse and Cloud Account Administration' has changed (Doc ID 2976838.1)

To assist in locating an article of interest for future reference, consider adding a bookmark.

        To Bookmark - click on the star to the left of the title.

Once bookmarked the star will become yellow, and the article can be quickly accessed from the "Favorites" drop down menu.

Tanya Heise

Sr Principal Technical Support Engineer

Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.


Previous Post

What Problem Type Should Be Chosen When Creating a Service Request for 'Oracle Analytics Cloud - BI'

Tanya Heise | 1 min read

Next Post


Unlocking Formula 1 Insights: How List Aggregation Transforms Data Preparation

Gabrielle Prichard | 4 min read