Oracle is extending the rolling ten year support for Siebel CRM through at least 2037—reaffirming yet again, our long-term commitment to customers running mission-critical operations on Siebel CRM worldwide. This provides the certainty organizations need to plan strategically—optimize current investments, modernize at their own pace, and adopt new capabilities when it makes sense for their business. In addition, this year marks the 20th anniversary of Oracle Applications Unlimited.

What the Support Extension Means

  • Updated Lifetime Support Policy: Siebel CRM remains supported for at least 10 years—now through at least 2037.
  • Continued rolling 10-year support commitment – now in its 8th year of continued renewal, widely recognized as one of the most stable and long-term support commitments in the enterprise software industry.
  • New features and technology that keep Siebel CRM one of the most reliable and configurable, enterprise CRM solutions in the market.
  • Ongoing maintenance to help keep environments secure, stable, and compliant.
  • Monthly updates with new features and fixes aligned to customer needs and enterprise requirements.
  • Predictable roadmap to support multi-year planning, governance, and budgeting.

Why it Matters

For most organizations Siebel CRM operates as a mission-critical system that is deeply embedded in an organizations’ core operations. This long-term commitment helps customers: 

  • Protect and maximize prior investments in Siebel CRM applications and skills.
  • Reduce uncertainty and avoid forced timelines for change.
  • Prioritize modernization by value—not urgency.
  • Maintain business resilience, especially in regulated or highly complex environments.
  • Provide organizations with the assurances that investment in Siebel CRM innovation continues to have a long future, regardless of what other software vendors might communicate.

How to Stay Connected

Find all things related to Siebel CRM at www.siebelinfo.com and see Oracle’s commitment to Oracle Applications – including Siebel CRM – on the Oracle Applications Unlimited page.

Subscribing to the latest news is easy with our email newsletters. Click to sign up to the newsletter for customers or partners.

Be part of the action and join us at our regional Siebel CRM Innovation Summits this year. At these in-person events, you will hear the executive updates on Siebel CRM strategy and product roadmaps, discover how to implement AI use-cases and meet with the Siebel CRM Product Management team, and network with fellow customers. Registration for the events will open up soon and will be announced on the Siebel Infoportal.

We also run a quarterly Siebel Unplugged live virtual event. This is a fun way to engage with the Siebel CRM product team and other customers to discuss new innovations, see awesome demos and hear about other customers recent projects and case studies. Details are posted on the events page and via email newsletters for the next Siebel Unplugged live event.

In Summary

Our customers aren’t just maintaining Siebel CRM – they’re innovating and thriving. Many customers are winning awards, saving costs operating Siebel CRM with a cloud native architecture on cloud infrastructure and going even further, exploring GenAI with Siebel CRM to improve productivity and embed with existing bulletproof workflows.

This announcement is about more than extending timelines – it’s about giving customers the confidence to keep moving forward, with a predictable path and ongoing investments to realize the maximum value from their Siebel CRM investment which has a long and rich future.

Oracle Premier Support Infographic

Siebel Unplugged live

21 April, 2026 @ 08.00 PST / 16.00 GMT / 17.00 CET / 20.30 IST

Register Now