Details of the latest Siebel CRM 26.7 Release Update under the Continuous Delivery Model. This Update was GA on 17th July, 2026.
This comprehensive Update contains new features and delivers lots of bug fixes.
Siebel AI Connectors
Siebel AI Connectors provide a standard, governed way to make all existing, configured and new Siebel CRM capabilities accessible to agent-based AI systems. Built to work seamlessly with Siebel Open Integration, the framework enables enterprise APIs to be defined, managed, and exposed as MCP-compatible tools and deployable MCP servers. This provides an efficient way to connect trusted Siebel CRM data and workflows to agents, copilots, assistants, and autonomous workflows without building custom integration layers.
As organizations shift to AI-driven applications, they need a reliable way to connect those systems to the business processes, workflows and data in their mission critical Siebel CRM application. API exposure is an important foundation, but it is not enough for agent-based AI. AI systems need a structured way to discover tools, understand their purpose, invoke them securely, and use them consistently in larger workflows. Siebel AI Connectors provides the interoperability through a repeatable, governed, and standards-aligned approach.
Whilst it is possible to expose APIs through Open Integration, they are not automatically ready for agent-based use. There is still a gap between API availability and AI usability. Organizations need a way to identify relevant APIs, define them as AI tools, manage tool metadata and inventory, configure MCP server deployments, and expose those tools through a consistent runtime model. Without this capability, organizations must build custom middleware, increasing cost, complexity, inconsistency, and long-term technical debt.
With the Siebel AI Connectors as part of the product, Oracle gives customers a simpler, more supportable, and more consistent path to AI adoption. Instead of building and maintaining bespoke AI connectors, customers get a ready-to-use framework that reduces implementation time, lowers costs, and minimizes long-term support complexity. It provides a consistent, governed approach to integrating AI with core business processes.
This will provide key value to:
- Organizations looking to adopt AI quickly without heavy custom development
- Developers and partners who need a repeatable way to make Siebel APIs ready for Agentic AI.
Siebel AI Connectors provides reliable interoperability in the broader enterprise AI ecosystem. Preserving the value of existing Siebel CRM business logic and integrations while making those capabilities accessible to AI systems in a governed, scalable, and standards-based way. The result is faster AI adoption, lower reliance on ad hoc integrations, and a stronger foundation for future assistants, copilots, and autonomous workflows.
Siebel Marketing – Segmentation Migration Utility
With the integration of Siebel Marketing and Oracle Analytics Server (OAS), organizations can use Analysis to create interactive queries, visualizations, and dashboards to explore, analyze, and share data-driven insights from Siebel CRM and other various–often complex–data sources. Users can build reports, apply filters, create calculated items, and utilize AI-driven insights to analyze data.
The “Segment-to-Analysis Migration Utility” is designed to migrate the selected traditional “Segments” in Oracle Business Intelligence Enterprise Edition (OBIEE) into OAS Analysis. This migration utility makes the transition from Segment to Analysis much easier, saving time and effort. Organizations can modernize their marketing operations without losing years of established segmentation logic and having to rewrite their customer segments from scratch.
For information on running the migration utility, review the chapter Siebel Marketing – Segmentation Migration Utility in the Marketing Installation and Administration Guide in Siebel Bookshelf.
An independent review of our Siebel CRM Release Updates can also be found here from the Siebel Hub.
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