Details of the latest Siebel CRM 23.6 Release Update under the Continuous Delivery Model. This Update was GA on 14th June, 2023.
This Update contains the following new features and delivers plenty of key bug fixes.
Siebel CRM Event Pub Sub
Siebel CRM Event Pub/Sub is a new framework for Event Driven communication between Siebel Components and external event driven systems. This allows event publishing to and consuming from Kafka, considering various use cases of a typical Siebel CRM implementation. Kafka is a distributed event store and stream-processing platform. Key benefits include:
- Decoupling of event producers and consumers – Siebel CRM and integrated applications are decoupled in message exchange and move independent of each other in respective business domains of operation.
- Handle high volume of events – Event Pub/Sub is designed to handle a large number of transactions per hour/day.
- Scalability –Highly scalable with provisions for both Siebel CRM and Kafka upscaling
- Effective handling of Siebel CRM events – Subscription and asynchronous message processing capabilities offer the ability to respond appropriately from the perspective of the Siebel CRM application business needs.
- Agility – new producers and subscribers can be added without any work required by the existing producers and subscribers.
- Fault tolerance – The implementation resends failed records, from the stage where it failed and helps to minimize the “redo” process during any transaction of events.
- Kafka maturity – Kafka is the most widely used message router and is extremely proven, an industry standard, and under active development.
Siebel CRM Upgrade Factory
Siebel CRM Upgrade Factory delivers an automated development upgrade that includes the quick setup of a development environment and the efficient transition from Siebel CRM 8.0 and above to the latest Siebel CRM Release Update. Upgrade Factory simplifies the application upgrade process, allowing customers to upload their customized, pre-IP2017 Repository to run the Upgrade/IRM process on Oracle Cloud Infrastructure (OCI). Running on OCI eliminates any dependencies on the customer’s on-premise operating system and database platform. In addition, the development upgrade process will result in a merged Design Repository that will enable customers to either continue to use it as their new Siebel development environment in the OCI tenancy or export it and then import it back to their on-premise instance to continue development activities there.
Key benefits include:
- Perform Siebel CRM Upgrades in a low risk manner with a shorter timeframe
- Dramatically reduce lengthy provisioning cycles
- Easy to repeat, run Development Upgrades multiple times using the DevOps pipeline
- Flexibility to move your application with business customizations intact to Oracle Cloud Infrastructure
New Object Wizards in Web Tools for non-UI Objects Creation
This feature adds four new Object Wizards to Web Tools. With these, developers can create the following object types more quickly and with a lower chance of error:
- Business Component
- Command
- Integration Object
- Transient Business Component
Support Client-Side SCAPI for Cloud-Based Contact Center Integration
This feature provides a client-side Siebel Communication API (SCAPI) to support CTI integration between Siebel CRM applications and cloud-based Contact Centers.
Implementing this API will help customers shift to Contact Center as a Service (CCaaS), leading to a reduced overall cost of IT operations.
UCM Transaction Manager – Callback Functions
This feature enhances the Universal Customer Master (UCM) Transaction Manager to keep data in UCM and third-party systems in a consistent state. Newly introduced callback functions allow developers to integrate with third-party systems and rollback transactions in case of unforeseen failures.
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